In response to customer feedback, Easyspace has now improved and centralised its support services, meaning customers can now access all support channels through one purpose built area of the easyspace.com website.
The new Easyspace “Supportal” can be found: http://support.easyspace.com.
NEW! – Only one login required
The new supportal means customers only have to login once to get access to all Easyspace services. You’ll easily be able to navigate between the control panel, support areas and customer club without having to login again.
NEW! – Frequently Asked Questions (FAQs)
As a customer you can now subscribe to FAQ email alerts. We’ll email you when new FAQs have been added and when existing FAQs have been updated.
NEW! – Contact Information
If you have an urgent issue, or cannot find a suitable answer to your issues via the various other support methods, then contact our support team directly. The new contact information page details phone and fax numbers, opening times and more.
NEW! – Support Survey
Help us improve further. Once your issue has been resolved, we’d appreciate it if you could take a couple of minutes to complete our customer satisfaction survey to help us improve the service you and our other customers receive.
NEW(ish) – The Easyspace Blog
Our blog isn’t actually new, but for the first time you can now reach it easily from the support area. We use it to post product updates, helpful hints and tips and other great stuff. Why not add it to your favourites (https://www.easyspace.com/blog) or add it to your RSS Reader (https://www.easyspace.com/blog/feed)
COMING SOON – The Easyspace Forum!
Not content with simply offering a vast database of FAQs, a support ticketing system, assistance via livechat and telephone support, we are also in the process of developing the Easyspace forum. The forum will be a resource for staff and customers to communicate about all things Easyspace, from support issues through to new product launches. We’ll let you know when it is live and how to get access!
COMING SOON – FAQ Review!
We will soon be going through each and every one of our hundreds of existing FAQs to update, edit and extend where required – meaning you will have a more helpful FAQ database than ever before.
Additional features within the new Supportal:
Our existing ticket support system remains, but it’s had a makeover to fit within the new site design. Customers can still raise tickets and view older tickets. As usual, we aim to answer all tickets within 24hrs.
Talk to our support technicians live to resolve any issues via our Instant Messaging Interface. Note that this facility is for technical queries only.
As with the support ticketing system, the system status pages have always been there. However, they’ve now been given greater prominence within the support section and have had an overhaul to make them clearer. We use our system status pages to inform on major outages, server issues and anything else about your service that we feel you need to know. Try downloading the status RSS feed to keep up-to-date with status updates.
We hope that these upgrades along with the other improvements we’re putting into place will help make your time contacting Easyspace Support an altogether better experience!