Domain Registration Agreement

Domain names have a variety of basic rules for registration including acceptable characters. Whilst these vary in some respects from registry to registry, there are some fundamental rules which apply to all.

As a guideline, see the following:

	Permitted Characters	Permitted Length	Additional Rules
.com, .net, .org, .info	Letters (a-z) Numbers (0-9) Hyphens (-)	From 3 to 63 characters.(Not including the extensions)	May not begin or end with a hyphen
.biz			Only for bona-fide business use
.tv			May not begin or end with a hyphen
.co.uk			May not begin or end with a hyphen

Note. Domain names are not case sensitive. This means that an uppercase and a lowercase letter are considered to be the same (AAA.com. aaa.com, and AaA.com are all the same domain name).

As stated previously, this list is not exhaustive. We make every effort to ensure that our registration systems do not allow you to bypass these registration rules however there are some occasions where this may not be possible and our checking procedures may fail.

Clients are always advised to seek guidance if they are at all unsure about the domain name they have chosen and its validity. Due to the variety of possible causes for the failure of the domain name validity checker, we cannot be held responsible if a customer attempts to register an invalid domain and that this request is subsequently accepted by our systems. Acceptance of the invalid order by our systems does not constitute acceptance of the domains registration by the relevant domain registry.

Generic Top Level Domain Registrations

1. Easyspace Limited are an accredited registrar with the Internet Corporation for Assigned Names and Numbers ("ICANN") for various generic top-level domain names including .com, .net, .org, .biz, .info, and .name ("gTLD's"). Easyspace Limited also may, in its sole discretion, accept applications to register and renew certain gTLD's names in non-roman alphabet languages (e.g., Japanese, Chinese, and Korean).
   For any domain names Easyspace Limited is not accredited for, your domain will be registered through OpenSRS and you enter into a contract with them. For OpenSRS terms and conditions visit:
   https://opensrs.com/wp-content/uploads/Tucows_ExhibitA.html
2. The following additional provisions apply to any gTLD's (generic top-level domain names) that you register through Easyspace with the various registries:

   1. .com/net Domain Names

      In the case of a ".com" or ".net" registration, the following terms and conditions will apply:

      1. Submission to UDRP. Registrant agrees to submit to proceedings under ICANN's Uniform Domain Dispute Policy ("UDRP") and comply with the requirements set forth by the Registry; these policies are subject to modification;
      2. For the adjudication of disputes concerning or arising from use of the domain name, the Registrant shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registrant's domicile, and (2) where Easyspace is located, presently Glasgow, Scotland.

   2. .org Domain Names

      In the case of a ".org" registration, the following terms and conditions will apply:

      1. Submission to UDRP. Registrant agrees to submit to proceedings under ICANN's Uniform Dom ain Dispute Policy ("UDRP") and comply with the requirements set forth by the Registry. These policies are subject to modification;
      2. For the adjudication of disputes concerning or arising from use of the domain name, the Registrant shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registrant's domicile, and (2) where Easyspace is located, presently Glasgow, Scotland.

   3. .info Domain Names

      In the case of a ".info" registration, the following terms and conditions will apply:

      1. Registrant's Personal Data. You consent to the use, copying, distribution, publication, modification, and other processing of Registrant's personal data by Afilias, the .INFO registry, and its designees and agents, in a manner consistent with the purposes specified pursuant to its contract;
      2. Submission to UDRP. Registrant agrees to submit to proceedings under ICANN's Uniform Domain Dispute Policy ("UDRP") and comply with the requirements set forth by the Registry. These policies are subject to modification;
      3. For the adjudication of disputes concerning or arising from use of the domain name, the Registrant shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registrant's domicile, and (2) where Easyspace is located, presently Glasgow, Scotland;
      4. Reservation of Rights. Easyspace and Afilias expressly reserve the right to deny, cancel, transfer, or modify any registration that either registrar or Afilias deems necessary, at its discretion, to protect the integrity and stability of the registry, to comply with any applicable law, any government rule or requirement, any request of law enforcement, any dispute resolution process, or to avoid any liability, civil or criminal, on the part of the registrar and/or Afilias, as well as their affiliates, subsidiaries, executives, directors, officers, managers, employees, consultants, and agents. The registrar and Afilias also reserve the right to suspend a domain name or its registration data during resolution of a dispute.

   4. Additional Terms and Restrictions for .Diet, .HipHop & .Juegos

      1. For the .DIET, .HIPHOP and .JUEGOS domains, the Registered Name Holder will abide by all applicable laws regarding privacy, data collection, consumer protection (including in relation to misleading and deceptive conduct), fair lending, debt collection, organic farming, disclosure of data, and financial disclosures.
      2. For the .DIET, .HIPHOP and .JUEGOS domains, the Registered Name Holder further agrees that if it collects or maintains sensitive health and financial data that it will implement reasonable and appropriate security measures commensurate with the offering of those services, as defined by applicable law.

   5. .biz Domain Names

      In the case of a ".biz" registration, the following terms and conditions will apply:

      1. biz Restrictions. Registrations in the .biz top-level domain must be used or intended to be used primarily for bona fide business or commercial purposes. For the purposes of the .biz registration restrictions, "bona fide business or commercial use" shall mean the bona fide use or bona fide intent to use the domain name or any content, software, materials, graphics or other information thereon, to permit Internet users to access one or more host computers through the DNS: (A) to exchange goods, services, or property of any kind; (B) in the ordinary course of business; or (C) to facilitate (i) the exchange of goods, services, information or property of any kind; or (ii) the ordinary course of trade or business. For more information on the .biz restrictions, which are incorporated herein by reference, please see: https://www.icann.org/tlds/agreements/biz/registry-agmt-appl-18apr01.htm.
      2. Selection of a Domain Name. You represent that: (A) the data provided in the domain name registration application is true, correct, up to date and complete, and that you will continue to keep all of the information provided correct, up-to-date and complete; (B) to the best of the your knowledge and belief, neither this registration of a domain name nor the manner in which it is directly or indirectly to be used infringes upon the legal rights of a third party; (C) that the domain name is not being registered for nor shall it at any time whatsoever be used for any unlawful purpose whatsoever; (D) the registered domain name will be used primarily for bona fide business or commercial purposes and not (a) exclusively for personal use, or (b) solely for the purposes of (1) selling, trading or leasing the domain name for compensation, or (2) the unsolicited offering to sell, trade or lease the domain name for compensation; (E) you have the authority to enter into this Registration Agreement; and (F) the registered domain name is reasonably related to your business or intended commercial purpose at the time of registration.
      3. Provision of Registration Data. As part of the registration process, you are required to provide us with certain information and to keep the information true, current, complete, and accurate at all times. The information includes the following: (A) your full name; (B) your postal address; (C) your e-mail address; (D) your voice telephone number; (E) your fax number (if applicable); (F) the name of an authorized person for contact purposes in the case of a registrant that is an organization, association, or corporation; (G) the IP addresses of the primary nameserver and any secondary nameserver for the domain name; (H) the corresponding names of the primary and secondary nameservers; (I) the full name, postal address, e-mail address, voice telephone number, and, when available, fax number of the administrative, technical, and billing contacts, and the name holder for the domain name; and (J) any remark concerning the domain name that should appear in the Whois directory. (K) You agree and understand that the foregoing registration data will be publicly available and accessible on the Whois directory as required by ICANN and/or registry policies, and may be sold in bulk in accordance with the ICANN agreement.
      4. Domain Name Disputes. You acknowledge having read and understood and agree to be bound by the terms and conditions of the following documents, as they may be amended from time to time, which are hereby incorporated and made an integral part of this Agreement: (A) The Uniform Domain Name Dispute Resolution Policy ("Dispute Policy), available at: https://www.icann.org/dndr/udrp/policy.htm; (B) The Restrictions Dispute Resolution Criteria and Rules ("RDRP"), available at: https://www.icann.org/tlds/agreements/biz/registry-agmt-appm-27apr01.htm; (collectively, the "Dispute Policies").
      5. The Dispute Policy sets forth the terms and conditions in connection with a dispute between a Registrant and any party other than the Registry or Registrar over the registration and use of an Internet domain name registered by Registrant.
      6. The RDRP sets forth the terms under which any allegation that a domain name is not used primarily for business or commercial purposes shall be endorsed on a case-by-case, fact specific basis by an independent ICANN-accredited dispute provider.
      7. For the adjudication of disputes concerning or arising from use of the domain name, the Registrant shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registrant's domicile, and (2) where Easyspace is located, presently Glasgow, Scotland.

   6. .name Domain Names

      In the case of a ".name" registration, the following terms and conditions will apply:

      1. .name Restrictions. Registrations in the .name top-level domain must constitute an individual's "Personal Name". For purposes of the .name restrictions (the "Restrictions"), a "Personal Name" is a person's legal name, or a name by which the person is commonly known. A "name by which a person is commonly known" includes, without limitation, a pseudonym used by an author or painter, or a stage name used by a singer or actor.
      2. .name Representations. As a .name domain name registrant, you hereby represent that: (A) the registered domain name or second level domain ("SLD") e-mail address is your Personal Name. (B) the data provided in the domain name registration application is true, correct, up to date and complete and that you will continue to keep all of the information provided correct, current and complete, (C) to the best of the your knowledge and belief, neither this registration of a domain name nor the manner in which it is directly or indirectly to be used infringes upon the legal rights of a third party; (D) that the domain name is not being registered for nor shall it at any time whatsoever be used for any unlawful purpose whatsoever; (E) the registration satisfies the Eligibility Requirements found at: https://www.icann.org/tlds/agreements/name/registry-agmt-appl-8aug03.htm; and (F) you have the authority to enter into this Registration Agreement.
      3. E-mail Forwarding Services. The Service(s), for which you have registered may, at your option, include e-mail forwarding. To the extent you opt to use e-mail forwarding, you are obliged to do so in accordance with all applicable legislation and are responsible for all use of e-mail forwarding, including the content of messages sent through e-mail forwarding. You undertake to familiarize yourself with the content of and to comply with the generally accepted rules for Internet and e-mail usage. This includes, but is not limited to the Acceptable Use Policy, as well as the following restrictions. Without prejudice to the foregoing, you undertake not to use e-mail forwarding: (A) to encourage, allow or participate in any form of illegal or unsuitable activity, including but not restricted to the exchange of threatening, obscene or offensive messages, spreading computer viruses, breach of copyright and/or proprietary rights or publishing defamatory material; (B) to gain illegal access to systems or networks by unauthorized access to or use of the data in systems or networks, including all attempts at guessing passwords, checking or testing the vulnerability of a system or network or breaching the security or access control without the sufficient approval of the owner of the system or network; (C) to interrupt data traffic to other users, servers or networks, including, but not restricted to, mail bombing, flooding, Denial of Service (DoS) attacks, wilful attempts to overload another system or other forms of harassment; or (D) for spamming, which includes, but is not restricted to, the mass mailing of unsolicited e-mail, junk mail, the use of distribution lists (mailing lists) which include persons who have not specifically given their consent to be placed on such distribution list. Users are not permitted to provide false names or in any other way to pose as somebody else when using e-mail forwarding.
      4. Registry reserves the right to implement additional anti-spam measures, to block spam or mail from systems with a history of abuse from entering Registry's e-mail forwarding. However, due to the nature of such systems, which actively block messages, Registry shall make public any decision to implement such systems a reasonable time in advance, so as to allow you or us to give feedback on the decision.
      5. Registry reserves the right to implement additional anti-spam measures, to block spam or mail from systems with a history of abuse from entering Registry's e-mail forwarding. However, due to the nature of such systems, which actively block messages, Registry shall make public any decision to implement such systems a reasonable time in advance, so as to allow you or us to give feedback on the decision.
      6. You understand and agree that Registry may delete material that does not conform to clause (c) above or that in some other way constitutes a misuse of e-mail forwarding. You further understand and agree that Registry is at liberty to block your access to e-mail forwarding if you use e-mail forwarding in a way that contravenes this Agreement. You will be given prior warning of discontinuation of the e-mail forwarding unless it would damage the reputation of Registry or jeopardize the security of Registry or others to do so. Registry reserves the right to immediately discontinue e-mail forwarding without notice if the technical stability of e-mail forwarding is threatened in any way, or if you are in breach of this Agreement. On discontinuing e-mail forwarding, Registry is not obliged to store any contents or to forward unsent e-mail to you or a third party.
      7. You understand and agree that to the extent either we and/or Registry is required by law to disclose certain information or material in connection with your e-mail forwarding, either we and/or Registry will do so in accordance with such requirement and without notice to you.
      8. Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by the dispute policy that is incorporated herein and made a part of this Agreement by reference. You hereby acknowledge that you have read and understood and agree to be bound by the terms and conditions of the following documents, as they may be amended from time to time, which are hereby incorporated and made an integral part of this Agreement. (A) the Eligibility Requirements (the "Eligibility Requirements"), available at: https://www.icann.org/tlds/agreements/name/registry-agmt-appl-8aug03.htm ; (B) the Eligibility Requirements Dispute Resolution Policy (the "ERDRP"), available at: https://www.icann.org/tlds/agreements/name/registry-agmt-appm-8aug03.htm ; and (C) the Uniform Domain Name Dispute Resolution Policy (the "UDRP"), available at: https://www.icann.org/dndr/udrp/policy.htm
      9. The Eligibility Requirements dictate that Personal Name domain names and Personal Name SLD e-mail addresses will be granted on a first-come, first-served basis. The following categories of Personal Name Registrations may be registered: (i) the Personal Name of an individual; (ii) the Personal Name of a fictional character, if you have trademark or service make rights in that character's Personal Name; (iii) in addition to a Personal Name registration, you may add numeric characters to the beginning or the end of the Personal Name so as to differentiate it from other Personal Names.
      10. The ERDRP applies to challenges to (i) registered domain names and SLD e-mail address registrations within .name on the grounds that a Registrant does not meet the Eligibility Requirements, and (ii) to Defensive Registrations (as defined by the Registry) within .name.
      11. The UDRP sets forth the terms and conditions in connection with a dispute between a Registrant and party other than the Registry or Easyspace over the registration and use of an Internet domain name registered by a Registrant.
      12. For the adjudication of disputes concerning or arising from use of the domain name, the Registrant shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (1) of the Registrant's domicile, and (2) where Easyspace is located, presently Glasgow, Scotland.

   7. .travel Domain Names

      In addition, for .travel registrations, the .travel registry reserves the right to revoke the license to use a .travel domain name for the reasons outlined below:

      1. The registrant's status changes and they cease to be a member of the eligible community defined by the .travel Charter and .travel policies.
      2. If any prescribed registration, transfer, renewal or other fee is not paid.
      3. If a warranty made by the registrant or their agent is breached.
      4. If any information provided in the course of registration is incorrect.
      5. If misleading, incomplete or incorrect information is supplied in the application for registration, transfer or renewal.
      6. Failure to comply with any .travel policy that applies to the registrant at any time.
      7. If a court of competent authority orders that the .travel domain name should not be licensed to the Registrant, be removed from the registry or be licensed to another person.
      8. If the .travel domain name, or the use of the .travel domain name, is not in the best interests of the Sponsored community.
      9. If instructed by the registrant or its authorized agent.
      10. If a .travel domain name which could not otherwise be registered under this policy is registered through mistake on the part of the registrant or the Registry.

      The .travel registry may make contact with registrants directly. Easyspace acknowledges the registry's right and interest in making direct contact with .travel registrants from time to time without notice to Easyspace, and agrees to facilitate such contacts if requested to do so by the registry.

      Such contacts may include, but are not limited to, requests by the registry to registrants for annual confirmation of eligibility, updates, amendments, or additions to data supporting the registrant's eligibility to hold a .travel domain name, and updates, amendments, or additions to the registrant's directory data.

   8. Country Code Top Level Domain Registration and Administration

      1. In addition to registering and renewing gTLD's domain name registrations, Easyspace, and its suppliers, also register and renew various country code top level domains ("ccTLD's"). The registry administrator for each ccTLD's varies by individual country code.
      2. By agreeing to the terms and conditions set forth in this Agreement, you and the domain registrant are also agreeing to be bound by the rules and regulations set forth by these registry administrators for their respective registries only.
      3. We may, in our sole discretion, elect to discontinue offering registrations or renewals of some or all ccTLD;s.
      4. The following additional provisions apply to any ccTLD's (country code top-level domain names) that you register through Easyspace with the various registries: .cc Domain Names
         In the case of a ".cc" registration, the following terms and conditions will apply:
         1. Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by the Dispute Policy that is incorporated herein and made a part of this Agreement by reference. The current version of the Dispute Policy may be found at https://www.verisign.com/information-services/namingservices/cctlds/page_042130.html .
            Please take the time to familiarize yourself with this policy.
         2. Registry Policy. You acknowledge and understand that by accepting the terms and conditions of this agreement you shall be bound by Registry policies and any pertinent rules or policies that exist now or in the future and which are posted on the Registry website at: https://www.verisign.com/information-services/namingservices/cctlds/page_042130.html You are responsible for monitoring the Registry's site on a regular basis. In the event that you do not wish to be bound by a revision or modification to any Registry policy, your sole remedy is to cancel your domain name registration by following the appropriate Registry policy regarding such cancellation.

   9. .tv Domain Names

      In the case of a ".tv" registration, the following terms and conditions will apply:

      1. Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another Registrar, you agree to be bound by the Dispute Policy that is incorporated herein and made a part of this Agreement by reference. The current version of the Dispute Policy may be found at https://www.icann.org/dndr/udrp/policy.htm. Please take the time to familiarize yourself with this policy.
      2. Policy. You agree that your registration of the .tv domain name shall be subject to suspension, cancellation, or transfer pursuant to any ICANN or government adopted policy, or pursuant to any Registrar or registry procedure not inconsistent with an ICANN or government adopted policy, (1) to correct mistakes by us or the applicable Registry in registering the name or (2) for the resolution of disputes concerning the domain name. You acknowledge that you have reviewed the .tv General Terms of Service which may be found at https://www.verisign.com/information-services/namingservices/cctlds/page_042130.html "and expressly agree to the terms outlined therein.

   10. .uk Domain Names

       In the case of a ".uk", "co.uk", ".org.uk", "ltd.uk", "net.uk", "plc.uk" or "me.uk" domain, the following Nominet terms and conditions will apply; https://www.nominet.uk/resources/policy/policies-rules/#registrationrules (In particular the Registrant Policies, Whois Policies and Dispute Resolution Service.) Nominet UK means the entity granted the exclusive right to administer the registry for .uk domain name registrations.

   11. .us Domain Names

       In the case of a ".us" registration, the following terms and conditions will apply:

       1. "DOC" means the United States of America Department of Commerce.
       2. ".us Nexus Requirement". Only those individuals or organizations that have a substantive lawful connection in the United States are permitted to register for .usTLD domain names. Registrants in the .usTLD must satisfy the nexus requirement ("Nexus" or "Nexus Requirements") set out at: https://www.neustar.us/policies/docs/ustld_nexus_requirements.pdf.
       3. Selection of a Domain Name. You certify and represent that: (A) You have and shall continue to have, a bona fide presence in the United States on the basis of real and substantial lawful contacts with, or lawful activities in, the United States as defined in Section (ii) hereinabove; (B) The listed name servers are located within the United States; (C) The data provided in the domain name registration application is true, correct, up to date and complete, and that you will continue to keep all of the information provided correct, up-to-date and complete; (D) To the best of the your knowledge and belief, neither this registration of a domain name nor the manner in which it is directly or indirectly to be used infringes upon the legal rights of a third party; (E) That the domain name is not being registered for nor shall it at any time whatsoever be used for any unlawful purpose whatsoever; (F) You have the authority to enter into this Registration Agreement.
       4. Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by the Dispute Policy and the usDRP, as defined below that is incorporated herein and made a part of this Agreement by reference. Please take the time to familiarize yourself with these policies.
       5. Domain Name Disputes. You acknowledge having read and understood and agree to be bound by the terms and conditions of the following documents, as they may be amended from time to time, which are hereby incorporated and made an integral part of this Agreement: (A) The Nexus Dispute Policy ("Dispute Policy), available at: https://www.neustar.us /policies/docs/nexus_dispute_policy.pdf . The Dispute Policy will provide interested parties with an opportunity to challenge a registration not complying with the Nexus Requirements. (B) The usTLD Dispute Resolution Policy ("usDRP") available at: https://www.neustar.us/policies/docs/usdrp.pdf . The usDRP is intended to provide interested parties with an opportunity to challenge a registration based on alleged trademark infringement. (C) In addition to the foregoing, you agree that, for the adjudication of disputes concerning or arising from use of the Registered Name, you shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (i) of your domicile, (ii) where Easyspace is located, and (iii) the United States.
       6. Policy. You agree that your registration of the domain name shall be subject to suspension, cancellation, or transfer pursuant to any Easyspace, Registry Operator, the DOC or government-adopted policy, or pursuant to any registrar or registry procedure not inconsistent with a DOC or government-adopted policy, (1) to correct mistakes by us or the applicable Registry in registering the name or (2) for the resolution of disputes concerning the domain name. The Registry Operator's policies can be found at https://www.neustar.us/policies.
       7. Indemnity. The DOC shall be added to the parties you have agreed to indemnify in Section 13 hereinabove. Information. As part of the registration process, you are required to provide us certain information and to update us promptly as such information changes such that our records are current, complete and accurate. You are obliged to provide us the following information: (A) Your full name, postal address, e-mail address and telephone number and fax number (if available) (or, if different, that of the domain name holder); (B) The domain name being registered; (C) The name, postal address, e-mail address, and telephone number and fax number (if available) telephone numbers of the administrative contact, the technical contact and the billing contact for the domain name; (D) The IP addresses and names of the primary nameserver and any secondary nameserver(s) for the domain name;
       8. In addition to the foregoing, you will be required to provide additional Nexus Information. The Nexus Information requirements are set out at https://www.neustar.us/policies/docs/ustld_nexus_requirements.pdf . Any other information, which we request from you at registration, is voluntary. Any voluntary information we request is collected for the purpose of improving the products and services offered to you through your Reseller.
       9. Disclosure and Use of the Registration Information. You agree and acknowledge that we will make domain name registration information you provide available to the DOC, to the Registry Operator, and to other third parties as applicable. You further agree and acknowledge that we may make publicly available, or directly available to third party vendors, some, or all, of the domain name registration information you provide, for purposes of inspection (such as through our Whois service) or other purposes as required or permitted by the DOC and applicable laws. You hereby consent to any and all such disclosures and use of information provided by you in connection with the registration of a domain name (including any updates to such information), whether during or after the term of your registration of the domain name. You hereby irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of your domain name registration information by us. You may access your domain name registration information in our possession to review, modify or update such information, by accessing our domain manager service, or similar service, made available by us through your Reseller. We will not process data about any identified or identifiable natural person that we obtain from you in a way incompatible with the purposes and other limitations which we describe in this Agreement. We will take reasonable precautions to protect the information we obtain from you from our loss, misuse, unauthorized accessory disclosure, alteration or destruction of that information.

   12. .me Domain Names

       In the case of a .me registration, the following terms and conditions shall apply:

       1. Registry Policy. You acknowledge and understand that by accepting the terms and conditions of this agreement you shall be bound by Registry policies and any pertinent rules or policies that exist now or in the future and which are posted on the Registry website at https://domain.me/policies/ . You are responsible for monitoring the Registry's site on a regular basis. In the event that you do not wish to be bound by a revision or modification to any Registry policy, your sole remedy is to cancel your domain name registration by following the appropriate Registry policy regarding such cancellation.
       2. Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by the .me Dispute Policy that is incorporated herein and made a part of this Agreement by reference. The current version of the Dispute Policy may be found at https://domain.me/policies/. Please take the time to familiarize yourself with this policy.

   13. .EU DOMAIN NAMES

       In the sunrise period, the cost to apply for a .eu domain name is £134. A partial refund is made to you in some cases, if your application is unsuccessful:

       1. If you fail to send the required evidence within 40 days to the Validation Agents, or if your application is not considered by the registry (e.g. your chosen domain has already been awarded to another party), then you will receive a refund of £84.
       2. If you submit your evidence and it is examined by the Validation Agent, whether your application is successful or not, no refund will be made.
       3. If you are eligible for a refund, then Easyspace will process this once the registry returns our fees. The prices quoted here are exclusive of VAT.

   14. .CO DOMAIN NAME PRE-REGISTRATION

       1. Easyspace .CO pre-registration terms and conditions are applicable to anyone and everyone who pre-registers one or more .CO domain names with Easyspace Ltd.
       2. Pre-registration is on a first come first serve basis. Domains will be passed into General Availability based on the order in which they were pre-registered on our system.
       3. Customers acknowledge that whilst Easyspace will use reasonable endeavour to pass pre-registered .CO domains into General Availability for full registration, it will not accept any liability if the .CO domain name(s) cannot be registered for any reason.
       4. Easyspace Ltd's obligation for the eventual full registration of pre-registered .CO domain name is limited to forwarding the list of pre-registered .CO domains to the relevant registry on 20th of July 2010
       5. Payment for the pre-registered .co domain names will be collected at the time of placing the pre-registration.
       6. If full registration is not possible at General Availability, of any .CO pre-registered with Easyspace, a registration cost of £27.99 per domain year will be refunded to the customer, minus a one off £3 processing fee. Refunds shall be processed within 30 days following the General Availability launch date.
       7. You acknowledge that the .CO launch date is not within the control of Easyspace Ltd and may change without notice. If the general availability launch date does change, Easyspace Ltd will attempt to full register all pre-ordered domain names on the new launch date. A change of launch date does not constitute a valid reason to claim a refund on your pre-registration.
       8. You acknowledge that the .CO launch date is not within the control of Easyspace Ltd and may change without notice. If the general availability launch date does change, Easyspace Ltd will attempt to full register all pre-ordered domain names on the new launch date. A change of launch date does not constitute a valid reason to claim a refund on your pre-registration.
       9. Easyspace Ltd. reserves the right to end this service or alter the terms and conditions of this service at any time without prior notice or consent.

   15. .SCOT DOMAIN NAMES TERMS AND CONDITIONS

       Anyone registering in the priority period, pre-ordering (pre-reg) or applying for a .scot domain name on or after General Availability are bound by the general terms and conditions of the .scot registry – for information on these terms please click here.

       • Pre-order

         Any pre-registration (none priority period applications) for the .scot domain name are bound by the same terms and conditions for other new gTLD domain names - please click here.

       • Priority period applications

         The following terms relate to customers who have applied for .scot domain names during the Priority periods (July to September 2014).

         1. Priority 2 – Public Interest Limited Registration Period

            15th July 2014 – 14:00 GMT (13:00 UTC) 19th September 2014

            For legal entities with a specific role in the promotion of the worldwide Scottish community including public authorities in Scotland.

            Entities eligible for this category may register;

            • Their own name, including clear variations and or abbreviations
            • Their online services
            • The same domain they have registered in another TLD and is being effectively used
            • Their registered trademark

            Public Authorities may also register;

            Names of public services for which the Public Authorities have specific responsibilities. These would include at least, amongst others the following services;

            • Public order and public security
            • Public affairs and institutional relations
            • Taxation, economic development and promotion
            • Transportation
            • Public health
            • Public utilities
            • Urban planning and environmental protection
            • Citizen participation
            • Culture and education
            • Tourism
            • Geographical names for any administrative level of Scotland (e.g. provinces, cities, districts, neighbourhoods, streets…), local landmarks, and other locally-relevant and iconic names over which the Public Authority are the relevant authority according to law.

            Registrants must supply proof that they are part of certain public directories which makes them eligible for registering the domain name. Applications in this priority period will be validated by the .scot registry and will be checked against a list of publicly available resources which will be provided by .scot. (We do not have this info from .scot yet)

            Registrants must supply;

            • Their current URL
            • Their statement of intended use for the domain name

            Contention for the same domain applied for by more than 1 party in this phase will be resolved on a first come first served basis.

         1. Priority 3 – Limited Registration Period for Local Trademarks (non TMCH))

            15th July 2014 – 14:00 GMT (13:00 UTC) 16th September 2014

            This category is for non TMCH validated trademarks with effect in Scotland applied on or before 13th June 2012 and granted on or before 23rd January 2014 and in force at time of registration of the domain name. For this launch local trademarks refers to;

            • British trademarks registered at the United Kingdom Intellectual Property Office
            • EU Community trademarks registered at the Office for Harmonization of the Internal Market
            • WIPO International trademarks with effect in the UK

            Registrants must supply;

            • The trademark number
            • Name of the trademark authority that issued the trademark i.e. IPO, WIPO or OHIM
            • Their statement of intended use for the domain name

            Applications in this priority period will be validated by the .scot registry and CORE Association as an agent of the registry. Applications will be individually verified with the aid of the IPO search tool available online: https://www.ipo.gov.uk/types/tm/t-os/t-find.htm

            This database contains all three types of Local Trademarks eligible under this program i.e. British Trademarks, EU Community Trademarks and WIPO International Trademarks in force in the UK.

            If a trademark holder has registered with the TMCH they will have priority over the domain even if it is for example a US trademark.

            Contention for the same domain applied for by more than 1 party in this phase will be resolved by auction process.

         1. Priority 4 – Other Rights Limited Registration Period

            15th July 2014 – 14:00 GMT (13:00 UTC) 16th September 2014

            This phase allows registrants that are legal entities, not individuals, with its legal seat in Scotland able to buy certain domains;

            • Their official registered name and/or trading name, including clear variations and or abbreviations
            • The same domain they have registered in another TLD and which is being effectively used

            Registrants must supply;

            • Their current URL
            • Their statement of intended use for the domain name

            Applications in this priority period will be validated by the .scot registry and CORE Association as an agent of the registry. Applications will be individually checked against online resource provided by Companies House Register, the official UK government register of UK companies;

            https://wck2.companieshouse.gov.uk/wcframe?name=accessCompanyInfo

            Contention for the same domain applied for by more than 1 party in this phase will be resolved by auction process.

         1. No Priority Landrush

            15th July 2014 – 14:00 GMT (13:00 UTC) 16th September 2014

            For registrants who do not fit into one of the above categories but still want to purchase a .scot domain before the general availability launch on 23rd September 2014

            Registrants must supply;

            • Their statement of intended use for the domain name

            Contention for the same domain applied for by more than 1 party in this phase will be resolved by auction process.

   16. .XXX DOMAIN NAME PRE-REGISTRATION

       1. .xxx pre-registration terms and conditions are applicable to customers who pre-register .xxx domain names with Easyspace Ltd.
       2. Pre-registering of .xxx domain name(s) in the Sunrise A, Sunrise B and Landrush queues will be NOT awarded on a "first-come, first-serve" basis.
       3. Pre-registering of .xxx domain name(s) in the General Availability phase will be awarded on a “first-come, first-serve” basis. If the domain name(s) in question is pre-registered with us by another customer before your own, their registration will be submitted first.
       4. All Sunrise and Landrush applicants may be required to provide documentary evidence to verify the domain registration and trademark information provided during pre-registration process.
       5. Customer acknowledges that whilst Easyspace Ltd. will use its reasonable endeavor to register a pre-registered .xxx domain(s), Easyspace Ltd. does not accept any liability if the .xxx domain name(s) cannot be registered for any reason.
       6. Easyspace Ltd's obligation for the registration of pre-registered .xxx domain name is limited to forwarding the pre-registered list on the 7th September 2011
       7. Domains registered by a member of the Sponsored Community will only resolve if they have been authenticated, non-members domains will not resolve.
       8. Payments for various phases (Sunrise A/B, Landrush and General Availability) of pre-registered .xxx domain names will be collected at the time of placing the order with Easyspace Ltd.
       9. If you are unsuccessful in the registration of an .xxx domain name(s) during Sunrise A, Sunrise B and Landrush Periods fees will not be refunded.
       10. In the event of an unsuccessful registration attempt during the General Availability pre registration phase, a refund will be given - minus as registration fee of £20
       11. Customers will be refunded (minus any fees) within 30 days following the General Availability launch date.
       12. You acknowledge that the .xxx launch date is not within the control of Easyspace Ltd. and may change without notice. If the Sunrise A, Sunrise B, Landrush and General Availability launch dates does change, Easyspace Ltd. will attempt to register all pre-ordered domain names on the new launch date. A change of launch dates does not constitute a valid reason to claim a refund on your pre-registration.
       13. Easyspace Ltd. .xxx domain name pre-registration terms and conditions are subjected to standard Easyspace’s terms and conditions.
       14. Easyspace Ltd. reserves the right to end this service or amend the terms and conditions of this service at any time without prior notice or consent.

   17. CentralNic Domain Names

       In the case of a ".de.com", ".eu.com", ".ae.org", ".us.com", ".la", ".br.com", ".cn.com", ".gb.net", ".jp.com", ".sa.com", ".se.net", ".uk.com" ,".uk.net", ".uy.com" or ".za.com" Requested Domain, the following terms and conditions will apply:

       1. "CentralNic" means the entity granted the exclusive right to administer the registry for ".de.com", ".eu.com" etc. domain name registrations
       2. Domain Name Dispute Policy. If you reserved or registered a domain name through us, or transferred a domain name to us from another registrar, you agree to be bound by the Dispute Policy which is incorporated herein and made a part of this Agreement by reference. The current version of the Dispute Policy may be found at: https://www.centralnic.com/support/dispute
       3. Full CentralNic Terms & Conditions can be found: www.centralnic.com/support/terms/domains

   18. Premium domains

       1. Premium domain names are available to register through our partner SEDO.
       2. On purchase of a premium domain name no refund applicable once a transaction is complete.
       3. Customers paying by Bank Transfer will have to purchase the domain via our sales team and the domain will not be secured until payment is received in full.
       4. When the transaction is complete, the domain name will be transferred from SEDO to your account using standard domain transfer protocols as per easyspace.com, this can take up to 7 days from when the transfer is initiated. This can be up to 14 days from the point of sale.
       5. One year’s registration will be added at the point the transfer is complete, excluding Nominet domains.
       6. The renewal date will be the date the domain was originally registered, not the date of purchase.
       7. The domain will be set to renew automatically as per the Easyspace terms of service, it is your responsibility as the customer to ensure the domain renewal is successful.

3. Payment

   1. The fees and charges for the Services are set out on our website https://www.easyspace.com Our obligation to provide the Service(s) is contingent on your payment of the Fees by the Due Date. You must pay the Fees without set off or deduction. It is your responsibility to ensure that we receive payment of the Fees. It is your responsibility to ensure that information necessary for us to collect the Fees is current.
   2. If the Fees are not received when due, your account will be considered delinquent and your domain name may be suspended, dropped, and/or purchased by a third party. If allowed by the registry authority, we may take possession of your domain name during the period your account is suspended or following termination. You have 30 days to resolve any billing disputes at which point the Service(s) (including domain names) will be terminated, transferred to our name, or the management of the domain name may be transferred to another reseller. In the case of a billing dispute involving a domain name, restoring the domain name to you, or refunding the Fee, will be our sole and exclusive obligation to you and your sole and exclusive remedy.

4. Term

   1. This Agreement will begin on the Effective Date and continue for the term set out on the Application (Initial Term). After the expiration of the Initial Term, the Agreement will renew for successive periods of equal length (Renewal Term). If the Application does not contain an Initial Term, the Initial Term shall be one year.
   2. All sales are final. You will not receive a refund for any cancellation.

5. Dispute Policy

   1. You agree, as a condition to submitting to this Agreement, and if the Agreement is accepted by us that on successful registration of any domain name under this Agreement you and the domain registrant are bound by our current dispute policy and the dispute policy procedures.
   2. You and the domain registrant acknowledge that the dispute policy described in this clause is the Uniform Domain Name Dispute Resolution Policy (the "UDRP Dispute Policy"). You and the domain registrant agree that in respect of the pre-registration or registration of any domain names, other dispute policies may apply as specified by the registry administrator of those domain names from time to time.
   3. You and the domain registrant agree that we may change or modify the UDRP Dispute Policy, incorporated by reference herein, at any time.
   4. You and the domain registrant agree to maintain the registration of a domain name after changes or modifications to the UDRP Dispute Policy become effective and that this constitutes you and the domain registrant's continued acceptance of these changes or modifications.
   5. You and the domain registrant agree that any dispute relating to registration or use of its domain name will be subject to the provisions specified in the UDRP Dispute Policy. Without prejudice to other potentially applicable jurisdictions, you and the domain registrant submit to the jurisdiction of the courts as provided in the UDRP Dispute Policy. The UDRP Dispute Policy can be viewed here

6. Registered Names Abuse Policy

   1. Reporting Abuse: If you come across any suspicious or illegal activities related to domain names hosted with us, please report them to our dedicated abuse abuse@easyspace.com.
   2. Confirmation of Report: Once you've reported abuse, we'll promptly acknowledge receipt of your report. Our confirmation message will include details like the domain name and the date we received your report.
   3. Providing Evidence: To help us take appropriate action, please provide actionable evidence along with your report. This means giving us enough information to investigate the issue effectively. Guidelines on actionable evidence can be found here, CPH Guidelines (https://rrsg.org/wp-content/uploads/2022/01/CPH-Guide-to-Abuse-Reporting-v1.0.pdf).
   4. Considering All Evidence: We'll carefully examine all the evidence provided, even if it's not accessible to you. This thorough investigation helps us make fair decisions.
   5. Taking Action: Upon receiving actionable evidence, we'll take prompt and necessary steps to prevent further abuse associated with the domain name.
   6. Considering Legitimate Use: In some cases, the reported domain might be legitimately used but compromised. In such situations, we'll assess the situation carefully before taking any action that could affect legitimate users, such as suspending the domain.
   7. Cooperation with Law Enforcement: If contacted by any UK Law Enforcement Agency regarding abusive activities, we'll cooperate accordingly, depending on the severity and circumstances of the report.

7. No Guarantee of Registration or Renewal

   1. As a domain name accredited registrar, Easyspace and by extension, Easyspace, is, upon accepting your application to register or renew a domain name, your sponsor for that application. No domain name registrations shall be deemed effective unless and until we deliver the domain name registration or renewal application you provide us to the appropriate registry administrator, as applicable, and that registry administrator accepts your application and activates your domain name registration or renewal. You will be entitled to a refund only if your registration is unsuccessful. Easyspace reserve the right to retain a portion of the registration fee in the event that we are charged an application fee by the domain registry.
   2. You acknowledge and agree that the company does not guarantee that you will be able to register or renew a desired domain name, even if our systems indicate that domain name is available or you are able to complete an order with respect to such name.
   3. You also understand that Easyspace cannot know with certainty whether or not the domain name which you are seeking to register is simultaneously being sought by a third party, or whether there are any inaccuracies or errors in the domain name registration or renewal process or related databases, including the various WHOIS or other registry databases.
   4. You also acknowledge and agree that Easyspace are not responsible for any inaccuracies or errors in the domain name registration or renewal process. You are solely responsible for making sure that your registration or renewal has been properly processed.
   5. You further acknowledge and agree that Easyspace may elect to accept or reject your application for registration or renewal for any reason at its sole discretion, such rejection including, but not limited to, rejection due to a request for registration or renewal of a prohibited domain name. You also acknowledge and agree that Easyspace is not liable or responsible in any way for any errors, omissions or any other actions by any third party including any registry administrator arising out of or related to your application for and registration of, renewal of, or failure to register or renew a particular domain name.
   6. Any gTLD not renewed before 40 days after its expiry date may be deleted. Once a domain has been deleted it cannot be renewed. At this point it will have to be re-registered and there is a risk that it may be registered by another person or company. Successful renewal cannot be guaranteed. You will be able to renew your domain on your control panel for up to 40 days after the expiry date, after the 40 day period please contact our renewals team on 0370 755 5088 to see if you can still renew your domain. For your Nominet domain (.uk .co.uk .org.uk .me.uk .plc.uk and .ltd.uk) you can renew the domain for up to 80 days after the expiry date, just call our renewals team on 0370 755 5088.
      
      

      Renewal reminders will be sent 59 days, 35 days, 20 days and 4 days prior to renewal and the day after expiry.

8. Your Representations

   1. By applying to register a domain name, or by asking us to maintain or renew a domain name registration, you and the domain registrant hereby represent and warrant to us that:
      1. the statements made in connection with such registration, maintenance, or renewal is complete and accurate, and domain contact information will be kept current.
      2. the registration of the domain name will not infringe upon or otherwise violate the rights of any third party.
      3. you and the domain registrant are not registering the domain name for an unlawful purpose.
      4. you and the domain registrant will not use the domain name in violation of any applicable laws or regulations or the company's rules or policies.
   2. You and the domain registrant agree and acknowledge that it is your responsibility to determine whether your domain name registration or use infringes or violates someone else's rights, including, but not limited to, whether any foreign language translations of your domain name, either between roman-alphabet languages, between non-roman alphabet languages, or between roman-alphabet and non-roman alphabet languages, infringe or violate someone else's rights.

9. Domain Name Registrant

   1. Easyspace considers the entity named as the administrative contact for the domain name at the time of registration to be authorised by the registrant of that domain name to act on the registrant's behalf with respect to the domain name registration or any other services obtained from us, including (but not limited to) the authority to terminate, transfer (where permitted by the Agreement), or modify such services, or obtain additional services.
   2. The transfer of a domain name to another registrar or a new registrant by the existing registrant or its agent may result in any services associated with the domain name being terminated. Provisions for Non-Roman Alphabet Names /terms-conditions/domains
   3. You and the domain registrant acknowledge and agree that Easyspace cannot guarantee the functionality of non-roman alphabet language domain names, or that its non-roman alphabet language registration service will be error-free, in that we cannot know with certainty whether or not the non-roman alphabet language domain name you are seeking to register or renew will be translated properly by the Internationalized Domain Name System.
   4. Furthermore, you acknowledge that Easyspace or the registry administrator may be required to suspend, modify or cancel your non-roman alphabet language registration in order to comply with new ICANN or IETF rules, regulations or standards that apply to such registrations.
   5. Registrant explicitly authorizes Easyspace to act as their Designated Agent, as stipulated by the ICANN Transfer Policy, to approve a Change of Registrant on their behalf.

   6. Changes to this Agreement or to Additional Rules or Policies

      1. You agree that Easyspace may modify this Agreement, as well as any additional rules or policies that are or may be published by us as necessary to comply with our ICANN agreement, or with any other agreements that we are currently bound by or will be bound by in the future, or for any other reason in our sole discretion.

   7. Domain Registration Information and Its Use

      1. In addition to such other information that we may require you and the domain registrant to provide in order to obtain the Service(s), Easyspace require that you submit the following information in connection with domain name registration, administration and renewal services:

   8. Domain Name Registration, Administration and Renewal Services

      1. The information you are obligated to provide and keep current in connection with your use of the company's domain name registration, administration, and renewal services is the following:
         1. Registrant's full name (or the name of the entity and authorized contact person, if registration is for an organization, corporation or association), postal address, email address, voice telephone number, and fax number, where available.
         2. The domain name being registered.
         3. The name, postal address, email address, voice telephone number, and where available, fax number for the administrative contact, technical contact and billing contact for the domain name registration.
         4. You acknowledge and agree that when you renew a domain name registration, the type of information you are required to provide may have changed. If you do not wish to provide the new required information, the registration may not be renewed, in our sole discretion.

   9. Additional Information Maintained

      1. In addition to the information you and the domain registrant provide, we maintain records relating to any domain name application received by us, as well as any domain name registered through, administered, or renewed by us.
      2. We also maintain records relating to other Services that we provide to you. These records may include, but are not limited to:
         1. The original creation date of a domain name registration, renewal, or request for Services.
         2. The submission date and time of a registration or renewal application, or request for Services to us and by us to the proper registry.
         3. Communications (electronic or paper form) constituting submissions, forwarding, modifications, or terminations of service and related correspondence between you and us.
         4. Records of your account, including dates and amounts of all payments and refunds.
         5. The IP addresses of the primary nameserver and any secondary nameservers for the domain name.
         6. The corresponding names of those nameservers.
         7. The name, postal address, email address, voice telephone number, and where available, fax number of the zone contact for a domain name.
         8. The expiration date of a domain name registration.
         9. Information regarding all other activity between you and us regarding your use of the services.

10. Accurate Data

    1. In the event that (i) in applying for Service(s) or the registration of a domain name you are providing information about a third party, or (ii) you license a domain name registered in your name to a third party, you hereby represent and warrant that you have (a) provided notice to that third party of the disclosure and use of that party's information as set forth in this Agreement, and (b) obtained that third party's express consent to the disclosure and use of that party's information as set forth in this Agreement.
    2. You acknowledge and agree that willfully providing inaccurate or unreliable information or willfully failing to update information promptly will constitute a material breach of this Agreement that will be a sufficient basis for cancellation of your domain name registration or Service(s), in our sole discretion.
    3. You further acknowledge and agree that your failure to respond for over fifteen (15) calendar days to an inquiry by Easyspace concerning the accuracy of contact details associated with your domain name registration shall constitute a material breach of this Agreement and will be a sufficient basis for cancellation of your domain name registration.
    4. You agree and understand that the foregoing registration data will be publicly available and accessible on the WHOIS directory as required by ICANN/Registry Policy and may be sold in bulk in accordance with the ICANN Accreditation Agreement, available at ICANN's site.
    5. For bulk services in respect of the registration data which are provided by Easyspace Limited, if the Registrant does not consent to the use of such information for inclusion in registers and data bases produced by us or our licensees, then the Registrant is required to provide non consent verification stating name, address, date and signed by the appropriate authorised individual. This must be sent to 6 Atlantic Quay, 55 Robertson Street, Glasgow, G2 8JD, UK.
    6. You hereby consent to any and all such disclosures and use of, guidelines, limits and restrictions on disclosure or use of, information provided by you in connection with the registration of a domain name or use of any Services (including any updates to such information), whether during or after the term of your registration of a domain name or other Service(s).
    7. You hereby irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of information provided by you by us.
    8. We will not process data about any identified or identifiable natural person that we obtain from you in a way incompatible with the purposes and other limitations which we describe in this Agreement.
    9. Easyspace will take reasonable precautions to protect the information it obtains from you from our loss, misuse, unauthorised access or disclosure or use, or alteration or destruction, of that information. We will have no liability to you or any third party to the extent such reasonable precautions are taken.

11. Ownership of Data

    1. You acknowledge and agree that Easyspace owns all database, compilation, collective and similar rights, title and interest worldwide in our domain name and other proprietary information databases, and all information and derivative works generated from those databases.
    2. Additionally, you hereby grant to Easyspace a nonexclusive, worldwide, perpetual, irrevocable, fully paid-up right and license to use in our business, however it evolves, including the rights to copy, distribute, display, perform, transmit, prepare derivative works from or otherwise use without restriction the following information: (a) the original creation date of a domain name registration or other Service, (b) the expiration date of a domain name registration or other Service, (c) the name, postal address, email address, voice telephone number, and where available fax number of the contact person for a Service, or of the registrant, technical contact, administrative contact, zone contact and billing contact for a domain name registration, (d) any other information concerning a registered domain name or Service that appears or may appear in a WHOIS database or our database, and (e) any other information we generate or obtain in connection with the provision of the Services.
    3. Easyspace does not have any ownership interest in your specific personal registration information or other information other than our rights in our domain name databases.

12. Transfers Agents and Licenses

    1. You and the domain registrant agree that you may not transfer a domain name registration to another domain name registrar during the first sixty (60) days from the effective date of the initial domain name registration with us, or within sixty (60) days of a previous transfer. After that time, you and the domain registrant may transfer your domain name registration to a third party domain name registrar of your choice, subject to our then-current policies and procedures incorporated herein by reference.
    2. You agree that as you are using the Services for someone else, you represent and warrant that you have: (a) provided notice to that third party of your intent to purchase the Service(s); (b) obtained that third party's express consent to purchase the Service(s) on its behalf; and (c) the authority to nonetheless bind that person as a principal to all terms and conditions provided herein, including the UDRP. (A current copy of the UDRP is available here ). You accept liability for harm caused by wrongful use of the Services. Furthermore, you also agree to display the Domain Registration Agreement or a link to the Domain Registration Agreement on your website which your customers must agree to where they are registering a domain name.
    3. You agree that if you license the use of a domain name or other Service registered in your name to a third party, you nonetheless remain the Service holder of record, and remain responsible for all obligations under this Agreement, including but not limited to payment obligations, and providing (and updating, as necessary) both your own full contact information, and accurate technical, administrative, billing and zone contact information adequate to facilitate timely resolution of any problems that arise in connection with the domain name registration or Service. As further required by ICANN, you shall accept liability for harm caused by wrongful use of the domain name registration, unless you promptly disclose the identity of the licensee to a party providing you with reasonable evidence of actionable harm.
    4. You and the domain registrant further acknowledge and agree that your domain name registration is subject to suspension, cancellation, transfer or modification pursuant to the terms of any rules or policies applicable to your domain name registration, including, but not limited to (i) the UDRP, (ii) any ICANN adopted policy, (iii) any registrar (including Easyspace Limited) or registry administrator procedures, or (iv) any other ccTLD's registry administrator procedures.
    5. You also agree that Easyspace Limited shall have the right in its sole discretion to suspend, cancel, transfer or otherwise modify your domain name registration at such time as we receive what reasonably appears to be (a) an authentic notification from a court of competent jurisdiction, or (b) an arbitration award requiring the suspension, cancellation, transfer or modification of your domain name registration.
    6. You agree if you decide to update the owner first name, owner last name, organisation name or email address of the registrant contact, a 60-day lock will be placed on your domain.

13. Termination

    1. We reserve the right to immediately terminate this TOS, and suspend or cancel your Services, and, if necessary, your domain name: (i) for a violation of any provision of this TOS or any other Agreement, including third party agreements that apply to you through this TOS; and/or (ii) your failure to pay any amounts due. This right of termination is without prejudice to any other rights we may have. You are not entitled to any type of notice or protest should we exercise these rights. You will not receive a refund if the Services are terminated pursuant to this paragraph.
    2. One party may also terminate these TCs upon the occurrence of a material breach which has not been cured by the other party within 30 days of their receipt of written notice of the breach. Notices of material breach must contain sufficient detail for the party against whom the assertion of material breach is directed, to identify the breach and attempt to take corrective action.
    3. Upon termination, your account will be closed and the Services terminated. We have no responsibility to forward email, or other communications, once your account is closed. You are encouraged to keep the Services active during a transition period to avoid a lapse of your domain name registration.
    4. If your domain name expires or lapses, we may point the domain name to our name servers and/or IP addresses. These addresses may be parking pages from which we derive revenue. You are not entitled to this revenue. Dependent on domain extension you may have up to thirty days during this period to redeem your domain name. If you do not redeem your domain name within this period, you agree that your domain name has been abandoned. If your domain name has been abandoned, we may delete it, register it in our own name, or engage in any other transaction we deem beneficial to us. You have no right to compensation should this occur.
    5. If your domain name expires, lapses or fails to renew, it may be registered by a third party at any time. We have no liability if this occurs.

14. GOVERNING LAW

    1. Except as otherwise set forth in the UDRP or any similar ccTLD's policy with respect to any dispute over a domain name registration, this Agreement, your rights and obligations and all actions contemplated by this Agreement shall be governed by the laws of England and Wales, as if the Agreement was a contract wholly entered into and wholly performed within England and Wales.
    2. Except as otherwise set forth in the UDRP or any similar ccTLD's policy with respect to any dispute over a domain name registration, any action to enforce this Agreement or any matter relating to your use of the Easyspace site shall be brought exclusively in the courts of Scotland.
    3. Notwithstanding the foregoing, for the adjudication of third party disputes (i.e., disputes between yourself and another party, not Easyspace Limited) concerning or arising from use of domain names registered hereunder, you acknowledge and agree that you shall submit, without prejudice to other potentially applicable jurisdictions, to the jurisdiction of the courts (a) of the domain name holder's domicile, and (b) England and Wales.

15. NOTICES

    1. You agree that, unless other instructions are posted on Easyspace's website, any notices required to be given under this Agreement will be deemed to have been given if delivered by email or fax, or sent by certified mail, return receipt requested, or by Federal Express or other recognized overnight delivery service to each of the parties in accordance with the most current contact information you have provided to us. All notices shall be effective upon receipt, except that email and fax notices shall be effective upon transmission.

16. ICANN

    1. The Internet Corporation for Assigned Names and Numbers (ICANN) has created a document outlining the relationship between ICANN and a domain Registrar, as well as the benefits and rights and responsibilities that registrants have with their Registrar when they have a domain name registered through them. The entire document can be found here: https://www.icann.org/resources/pages/benefits-2013-09-16-en
    2. You can also find some useful domain educational information for registrants here https://www.icann.org/resources/pages/educational-2012-02-25-en

    3. Expired Domain Deletion Policy

       Expiration: When a domain name registration expires (typically after a set period, like one year), the domain enters a grace period during which the original owner can still renew it without penalty.

       Redemption Period: If your domain registration is not renewed during the grace period, it will enter a redemption period during which you may still reclaim ownership of the domain, subject to additional redemption fees. The duration of the redemption period and the applicable fees will be communicated to you by our sales and renewals team. The domain will no longer resolve to any website or services during redemption period.

       Pending Deletion: Upon expiration of the redemption period, your domain will enter a pending deletion phase. During this phase, the domain will be removed from the DNS and will no longer resolve to any website or services.

       Release and Registration: After the completion of the pending deletion phase, your domain will be released back to the pool of available domains, and it may be registered by any eligible party on a first-come, first-served basis. Easyspace does not guarantee the availability of expired domains for re-registration.

       Responsibility for Renewal: You acknowledge that it is your responsibility to monitor the expiration date of your domain registration and to ensure timely renewal to prevent expiration and potential loss of ownership. Easyspace is not liable for any loss or damages resulting from the expiration or non-renewal of your domain.

       Privacy and Data Protection: By registering a domain with Easyspace, you agree to the collection, use, and processing of your personal information in accordance with our privacy policy. We are committed to protecting the privacy and confidentiality of your data and will not disclose it to third parties without your consent, except as required by law.

       Disclaimer of Warranty: Easyspace makes no warranties or representations regarding the availability, functionality, or suitability of any domain names registered through our services. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

       Limitation of Liability: In no event shall Easyspace be liable for any direct, indirect, incidental, special, or consequential damages arising from or related to the registration, use, or inability to use any domain names registered through our services, including but not limited to loss of profits, business interruption, or loss of data.

       Indemnification: You agree to indemnify and hold harmless Easyspace and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from or related to your use of our services or the registration and use of domain names through our services.

       Auto-Renew:

       • Enrolment: By opting into the auto-renewal service provided by Easyspace, you agree to these terms and conditions. Enrolment in the auto-renewal service is voluntary and requires explicit consent from the domain owner.
       • Payment Authorization: You authorise Easyspace to charge the applicable renewal fees to the payment method provided at the time of enrolment in the auto-renewal service. You are responsible for ensuring that your payment information is accurate and up to date.
       • Notification: Easyspace will send statement to the email address associated with your account prior to the expiration of your domain registration. These notifications will remind you of the upcoming renewal and inform you that the auto-renewal will occur unless you opt out.
       • Auto Renewal Process: Easyspace will automatically renew your domain for another registration period using the payment information on file. The renewal period will be the same duration as the original registration period.
         Several attempts will be made to process the automated renewal of your domain.
         • Auto renewal attempt one will take place 30 days prior to expiration date of a service. Should this attempt fail, a second attempt will take place 14 days prior to expiration.
         • If this second attempt fails than a third attempt will take place 7 days prior to expiration.
         • If this third attempt fails, then a final attempt will be made 1 day prior to expiration of your service.
         • Should this attempt also fail, then the domain must be renewed manually via the control panel or by calling our renewals team.
         • If auto renewal is enabled during the auto renewal period (30 days prior the invoice date – 39 days after the invoice date) we will attempt a payment the following morning.
       • Cancellation and Opt-Out: You may cancel your enrolment in the auto-renewal service at any time by contacting Easyspace customer care or by accessing your online control panel. If you choose to opt out of the auto-renewal service, you must manually renew your domain registration before the expiration date to prevent any interruptions in service.
       • Billing and Fees: By enrolling in the auto-renewal service, you agree to pay the applicable renewal fees charged by Easyspace. These fees are subject to change and will be communicated to you in advance of each renewal.
       • Responsibility for Domain Ownership: You acknowledge that it is your responsibility to maintain ownership of your domain name and to ensure timely renewal of your registration. Easyspace is not liable for any loss or damages resulting from the expiration or non-renewal of your domain.
       • Changes to Terms: Easyspace reserves the right to modify or update these terms and conditions at any time. Any changes will be communicated to you via email or through your account dashboard.
       • Contact Information: If you have any questions or concerns about the auto-renewal service or these terms and conditions, please contact Easyspace customer care for assistance.

17. UNIREGISTRY

    1. Please be aware that by registering a Uniregistry domain name, you must agree to the registry's acceptable use policy, the full policy can be found here; https://uniregistry.link/bin/pdf/Acceptable_Use_Policy_and_Terms_of_Service.pdf

18. RIGHTSIDE REGISTRY

    1. Please be aware that by registering a Rightside Registry domain name, you must agree to the registry's terms and conditions, the full policy can be found here; https://rightside.co/fileadmin/downloads/policies/Rightside_Registration_Terms.pdf

19. AFILIAS

    1. Please be aware that by registering an Afilias domain name, you must agree to the registry's terms and conditions, the registry policies can be found here; https://afilias.info/policies

20. PARKED DOMAIN HOLDING PAGES

    1. The default holding page used by Easyspace displays advertising links. All advertising links are dynamically generated. For customers who do not want links appearing under their domain, a replacement page must be uploaded. This can be done by creating a new page and uploading (if you have hosting) via the Easyspace Control Panel.

21. Domain management service

    Customers with the Domain Management Service package will have all domain names on their account automatically renewed. A statement will be sent each month detailing the domains that will be auto-renewed the following month. It is your responsibility to notify Easyspace of any domains which are NOT to be renewed, a minimum of 14 days before the expiry date of the domain. Failure to notify Easyspace of a domain to be cancelled will result in the domain being renewed and you will be liable for the full renewal fee at the prevailing rate. All other services will also auto-renew, e.g. web hosting, in the same manner.

22. .UK - PRE-ORDERS

    The terms of service stated below are relevant to all new and existing customers.

    All .uk pre registrations/orders will be on a first come first serve basis.

    We are unable to accept multiple pre registrations on the same domain name either from the same customer or multiple customers.

    All .uk pre registrations will only be offered to individuals with the following conditions;

    Customers that want to pre-register a .uk domain extension must be over 18 years of age.

    Customers that want to pre register a .uk domain extension must have a registered address in the United Kingdom, Customers located outside of the United Kingdom must provide a valid United Kingdom address at the time of registration and acknowledge that PO BOX addresses will not be accepted.

    Domains registered before 23.59hrs on 28th October 2013 have rights to the equivalent .uk domain.

    The reserved equivalent .uk domain can be registered at any point during the 5 years as long as the existing rights domain continues to be registered.

    Order of rights for the equivalent .uk domain;

    • .co.uk
    • .org.uk
    • .me.uk
    • .ltd.uk
    • .plc.uk
    • .net.uk

    If no equivalent .uk domain exists (.co.uk | .org.uk | .me.uk |.ltd.uk | .plc.uk |.net.uk) in the .uk namespace before 28th October 2013 then registering a .co.uk domain before 10th June 2014 will give customers first rights to register the equivalent .uk domain when it launches.

    Customers who cancel or transfer existing .uk domain names before a successful pre registration/order will not be entitled to a refund.

    All .uk domain pre registrations are governed by the following Nominet terms and conditions:

    https://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

    We do not accept responsibility for incorrectly spelled domain names.

    All .uk pre registrations will be charged at the advertised price at the time of purchase.

    If your registration is unsuccessful on the date of launch - we will give you a full refund - minus a £5 administration charge. We will refund you within 10 working days from the launch date.

    Pre registering .uk domain extensions will result in an invoice being generated and sent immediately and that the new .uk domain will not be available until 10th June 2014.

    We do not accept any responsibility for unsuccessful registrations.

    Customers are aware the launch date of 10th June is out with the control of Easyspace and is subject to change.

    The Pre-registration/order service will not be available after the launch date.

    All .uk pre registrations are subject to our general terms.

23. PRE-REGISTRATION (PRE-ORDER) OF NEW GENERIC TOP LEVEL DOMAIN NAMES (NGTLDS)

    This term relates to the pre-ordering of gTLD's on Easyspace.com:

    1. You will receive an order confirmation email – this is merely a record of your pre-registration.
    2. If you are unsuccessful – we will give you a refund minus a £5 administration charge (all refunds have to be processed manually) within 7 business days of the launch of the domain extension.
    3. You will not be able to associate any services (or use the domain) until registration is complete and the domain is live in your account.
    4. All prices for pre-registration of new gTLD’s have a non-refundable £5 administration charge (except .London pre-ordered prior to 31st July 2014 - these pre-orders carry a £10 non-refundable administration charge. Any pre-registered .London names after the 31st of July 2014 will carry a £5 non-refundable administration charge)
    5. If there is a trademark registered against the domain we cannot guarantee registration.
       1. If your chosen name is listed on a premium domains list - we will accept pre-registration, but cannot subsequently guarantee registration. Refund policies will apply.
    6. We cannot guarantee the registration of any domain name applied for in pre-registration, applications for the same domain bought in a previous launch period i.e. Sunrise, London Priority Period, Scot Priority Period will be given priority by the registry, these domains may show as available which we have no control over.

24. Definition of a "new GTLD Domain" and free Email Hosting ("mailbox") Offer

    1. A "new GTLD Domain" is a domain extension that has been launched after 5th February 2014 (excluding .UK and .London) as listed on here.
    2. For example, this includes new domain extensions such as .expert, .guru, .xyz, .club, etc. It does not include traditional extensions such as .com, .co.uk, etc.
    3. The free mailbox can only be used on the new gTLD range of extensions
    4. The free mailbox is for the EasyMail Hosting package only
    5. The free mailbox is for 1 year only and will revert to full pricing after 12 months
    6. The free mailbox can only be applied to the new GTLD entered by you "the customer"
    7. This offer only applies to new sales and cannot be used on a renewal
    8. This is not available with any other offer
    9. There is no cash alternative
    10. This offer is only applicable to domains purchased after 23rd June 2014
    11. We have the right to withdraw this offer at any time

Uniform Domain Name Dispute Resolution Policy

(As Approved by ICANN on October 24, 1999)

1. Purpose

   This Uniform Domain Name Dispute Resolution Policy (the "Policy") has been adopted by the Internet Corporation for Assigned Names and Numbers ("ICANN"), is incorporated by reference into your Registration Agreement, and sets forth the terms and conditions in connection with a dispute between you and any party other than us (the registrar) over the registration and use of an Internet domain name registered by you. Proceedings under Paragraph 4 of this Policy will be conducted according to the Rules for Uniform Domain Name Dispute Resolution Policy (the "Rules of Procedure"), which are available to view below , and the selected administrative-dispute-resolution service provider's supplemental rules.

2. Your Representations

   By applying to register a domain name, or by asking us to maintain or renew a domain name registration, you hereby represent and warrant to us that (a) the statements that you made in your Registration Agreement are complete and accurate; (b) to your knowledge, the registration of the domain name will not infringe upon or otherwise violate the rights of any third party; (c) you are not registering the domain name for an unlawful purpose; and (d) you will not knowingly use the domain name in violation of any applicable laws or regulations. It is your responsibility to determine whether your domain name registration infringes or violates someone else's rights.

3. Cancellations, Transfers, and Changes

   We will cancel, transfer or otherwise make changes to domain name registrations under the following circumstances:

   • (i) subject to the provisions of Paragraph 8, our receipt of written or appropriate electronic instructions from you or your authorized agent to take such action;
   • (ii) our receipt of an order from a court or arbitral tribunal, in each case of competent jurisdiction, requiring such action; and/or
   • (iii) our receipt of a decision of an Administrative Panel requiring such action in any administrative proceeding to which you were a party and which was conducted under this Policy or a later version of this Policy adopted by ICANN. (See Paragraph 4(i) and (k) below.)

   We may also cancel, transfer or otherwise make changes to a domain name registration in accordance with the terms of your Registration Agreement or other legal requirements.

4. Mandatory Administrative Proceeding

   This Paragraph sets forth the type of disputes for which you are required to submit to a mandatory administrative proceeding. These proceedings will be conducted before one of the administrative-dispute-resolution service providers listed at www.icann.org/udrp/approved-providers.htm (each, a "Provider").

   • a. Applicable Disputes

     You are required to submit to a mandatory administrative proceeding in the event that a third party (a "complainant") asserts to the applicable Provider, in compliance with the Rules of Procedure, that:

     • (i) your domain name is identical or confusingly similar to a trademark or service mark in which the complainant has rights; and
     • (ii) you have no rights or legitimate interests in respect of the domain name; and
     • (iii) your domain name has been registered and is being used in bad faith.

     In the administrative proceeding, the complainant must prove that each of these three elements are present.
     

   • b. Evidence of

     Registration and Use in Bad Faith. For the purposes of Paragraph 4(a)(iii), the following circumstances, in particular but without limitation, if found by the Panel to be present, shall be evidence of the registration and use of a domain name in bad faith:
     

     (i) circumstances indicating that you have registered or you have acquired the domain name primarily for the purpose of selling, renting, or otherwise transferring the domain name registration to the complainant who is the owner of the trademark or service mark or to a competitor of that complainant, for valuable consideration in excess of your documented out-of-pocket costs directly related to the domain name; or
     (ii) you have registered the domain name in order to prevent the owner of the trademark or service mark from reflecting the mark in a corresponding domain name, provided that you have engaged in a pattern of such conduct; or
     (iii) you have registered the domain name primarily for the purpose of disrupting the business of a competitor; or
     (iv) by using the domain name, you have intentionally attempted to attract, for commercial gain, Internet users to your web site or other on-line location, by creating a likelihood of confusion with the complainant's mark as to the source, sponsorship, affiliation, or endorsement of your web site or location or of a product or service on your web site or location.
     

   • c. How to Demonstrate

     Your Rights to and Legitimate Interests in the Domain Name in Responding to a Complaint. When you receive a complaint, you should refer to Paragraph 5 of the Rules of Procedure in determining how your response should be prepared. Any of the following circumstances, in particular but without limitation, if found by the Panel to be proved based on its evaluation of all evidence presented, shall demonstrate your rights or legitimate interests to the domain name for purposes of Paragraph 4(a)(ii):
     

     (i) before any notice to you of the dispute, your use of, or demonstrable preparations to use, the domain name or a name corresponding to the domain name in connection with a bona fide offering of goods or services; or
     (ii) you (as an individual, business, or other organization) have been commonly known by the domain name, even if you have acquired no trademark or service mark rights; or
     (iii) you are making a legitimate noncommercial or fair use of the domain name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trademark or service mark at issue.

   • d. Selection of Provider

     The complainant shall select the Provider from among those approved by ICANN by submitting the complaint to that Provider. The selected Provider will administer the proceeding, except in cases of consolidation as described in Paragraph 4(f).

   • e. Initiation of Proceeding and Process and Appointment of Administrative Panel

     The Rules of Procedure state the process for initiating and conducting a proceeding and for appointing the panel that will decide the dispute (the "Administrative Panel").

   • f. Consolidation

     In the event of multiple disputes between you and a complainant, either you or the complainant may petition to consolidate the disputes before a single Administrative Panel. This petition shall be made to the first Administrative Panel appointed to hear a pending dispute between the parties. This Administrative Panel may consolidate before it any or all such disputes in its sole discretion, provided that the disputes being consolidated are governed by this Policy or a later version of this Policy adopted by ICANN.

   • g. Fees

     All fees charged by a Provider in connection with any dispute before an Administrative Panel pursuant to this Policy shall be paid by the complainant, except in cases where you elect to expand the Administrative Panel from one to three panelists as provided in Paragraph 5(b)(iv) of the Rules of Procedure, in which case all fees will be split evenly by you and the complainant.

   • h. Our Involvement in Administrative Proceedings

     We do not, and will not, participate in the administration or conduct of any proceeding before an Administrative Panel. In addition, we will not be liable as a result of any decisions rendered by the Administrative Panel.

   • i. Remedies

     The remedies available to a complainant pursuant to any proceeding before an Administrative Panel shall be limited to requiring the cancellation of your domain name or the transfer of your domain name registration to the complainant.

   • j. Notification and Publication

     The Provider shall notify us of any decision made by an Administrative Panel with respect to a domain name you have registered with us. All decisions under this Policy will be published in full over the Internet, except when an Administrative Panel determines in an exceptional case to redact portions of its decision.

   • k. Availability of Court Proceedings

     The mandatory administrative proceeding requirements set forth in Paragraph 4 shall not prevent either you or the complainant from submitting the dispute to a court of competent jurisdiction for independent resolution before such mandatory administrative proceeding is commenced or after such proceeding is concluded. If an Administrative Panel decides that your domain name registration should be canceled or transferred, we will wait ten (10) business days (as observed in the location of our principal office) after we are informed by the applicable Provider of the Administrative Panel's decision before implementing that decision. We will then implement the decision unless we have received from you during that ten (10) business day period official documentation (such as a copy of a complaint, file-stamped by the clerk of the court) that you have commenced a lawsuit against the complainant in a jurisdiction to which the complainant has submitted under Paragraph 3(b)(xiii) of the Rules of Procedure. (In general, that jurisdiction is either the location of our principal office or of your address as shown in our Whois database. See Paragraphs 1 and 3(b)(xiii) of the Rules of Procedure for details.) If we receive such documentation within the ten (10) business day period, we will not implement the Administrative Panel's decision, and we will take no further action, until we receive (i) evidence satisfactory to us of a resolution between the parties; (ii) evidence satisfactory to us that your lawsuit has been dismissed or withdrawn; or (iii) a copy of an order from such court dismissing your lawsuit or ordering that you do not have the right to continue to use your domain name.

5. All Other Disputes and Litigation

   All other disputes between you and any party other than us regarding your domain name registration that are not brought pursuant to the mandatory administrative proceeding provisions of Paragraph 4 shall be resolved between you and such other party through any court, arbitration or other proceeding that may be available.

6. Our Involvement in Disputes

   We will not participate in any way in any dispute between you and any party other than us regarding the registration and use of your domain name. You shall not name us as a party or otherwise include us in any such proceeding. In the event that we are named as a party in any such proceeding, we reserve the right to raise any and all defenses deemed appropriate, and to take any other action necessary to defend ourselves.

7. Maintaining the Status Quo

   We will not cancel, transfer, activate, deactivate, or otherwise change the status of any domain name registration under this Policy except as provided in Paragraph 3 above.

8. Transfers During a Dispute

   • a. Transfers of a Domain Name to a New Holder

     You may not transfer your domain name registration to another holder (i) during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded; or (ii) during a pending court proceeding or arbitration commenced regarding your domain name unless the party to whom the domain name registration is being transferred agrees, in writing, to be bound by the decision of the court or arbitrator. We reserve the right to cancel any transfer of a domain name registration to another holder that is made in violation of this subparagraph.

   • b. Changing

     Registrars. You may not transfer your domain name registration to another registrar during a pending administrative proceeding brought pursuant to Paragraph 4 or for a period of fifteen (15) business days (as observed in the location of our principal place of business) after such proceeding is concluded. You may transfer administration of your domain name registration to another registrar during a pending court action or arbitration, provided that the domain name you have registered with us shall continue to be subject to the proceedings commenced against you in accordance with the terms of this Policy. In the event that you transfer a domain name registration to us during the pendency of a court action or arbitration, such dispute shall remain subject to the domain name dispute policy of the registrar from which the domain name registration was transferred.

9. Policy Modifications

   We reserve the right to modify this Policy at any time with the permission of ICANN. We will post our revised Policy at least thirty (30) calendar days before it becomes effective. Unless this Policy has already been invoked by the submission of a complaint to a Provider, in which event the version of the Policy in effect at the time it was invoked will apply to you until the dispute is over, all such changes will be binding upon you with respect to any domain name registration dispute, whether the dispute arose before, on or after the effective date of our change. In the event that you object to a change in this Policy, your sole remedy is to cancel your domain name registration with us, provided that you will not be entitled to a refund of any fees you paid to us. The revised Policy will apply to you until you cancel your domain name registration.

1. Web Hosting, Email, SPAM/ Unsolicited email

   1. Description of Services. The company facilities allow you to send and receive electronic mail via the Internet and publish web site(s) on the World Wide Web. You must: (1) provide all equipment, including a computer and modem necessary to establish a connection to the Internet; and (2) provide for your own connection to the Internet and pay any telephone service fees associated with such connection. The company may set a fixed upper limit on the number of messages you may send or receive through the mail service and for the data you can upload to your web site(s) or the number of web sites you can browse using our dial-up; however, The company retains the right, at The company' sole discretion, to restrict the volume of messages transmitted or received by you, or uploaded by you to your web site(s) in order to maintain the quality of our services to other customers and to protect our computer systems. We, in our sole discretion, will determine whether or not your conduct is consistent with this Agreement and any The company operating rules or policies and may terminate your mail service if your conduct is found to be inconsistent with this Agreement or such rules or policies.
      1. The company web space facilities allow you to publish web sites to the Internet or World-wide-web. If you are designing and publishing the web site yourself you must obtain suitable web design software (by purchase if necessary) and FTP upload software (by purchase if necessary). Note that some web design packages contain FTP upload software. The company has no obligation to provide or recommend such software. The company POP3 email facilities allow you to store email messages on our servers. To receive this email you must connect to the Internet and use suitable POP3 software (e.g. Microsoft Outlook Express), which you may have to purchase if necessary. The company has no obligation to provide such or recommend such software.
      2. In order to use the email and web services we must host your domain name records. If you transfer your domain name records to a third party in conjunction with a live web site or for any other reason or allow your domain name registration to expire, you will no longer be able to use the email and web services. We will not refund the fees you paid for our web or email services if you elect to transfer your domain name record to a third party.
      3. We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server;
      4. You must keep current backups of any data posted to our servers. You shall effect and maintain adequate insurance cover in respect of any loss or damage to data stored on the Server;
      5. You represent, undertake and warrant to us that you will use the Web Site allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that;
         1. You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorise or permit any other person to do so;
         2. You will not post, link to or transmit:
            • (a) Any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way;
            • (b) Any material containing a virus or other hostile computer program;
            • (c) Any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction;
      6. You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorised use of your account or breach of security, including loss, theft or unauthorised disclosure of your password or other security information;
      7. Relaxed permissions are not acceptable. You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.
      8. In the case of an individual User, you warrant that you are at least 18 years of age and if the User is a company, you warrant that the Services will not be used by anyone under the age of 18 years;
      9. While we will use every reasonable endeavour to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email;
      10. Our email forwarding services are free of charge and should not be relied on for business purposes or for any purposes where a failure of such services would result in loss or damage of any kind.
      11. Pornography and sex-related merchandising are PROHIBITED on any company server.
      12. Spamming, or the sending of unsolicited email, from the company server or using an email address that is maintained on The company machine is STRICTLY PROHIBITED. Users and services found to be in breach of this rule will be suspended immediately.
      13. When a website is found to be monopolising available resources (bandwidth, processor utilisation or disk space) The company reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. We may offer the option to provide the service for an additional fee.
      14. If we identify a mailbox or domain that is causing problems we will remove the offending mailbox or change the settings to resolve the issue. In extreme cases we will disable or suspend service. Common issues that may cause this action to be taken are: mailboxes receiving large volumes of undeliverable email, mailboxes where forwarders are set to other mailboxes where mail cannot be delivered, where mailboxes have forwarders or auto responders that generate circular mail loops.
      15. Where large amounts of email are sent or received (in any given instance), the company reserves the rights to suspend activity and access to email functionality. Any instances of abuse of our systems may result in suspension of service and closure of the account.
      16. Webspace is for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the website. Sites should not contain any backups, downloads, or other non-web based content. Easyspace reserve the right to treat as unacceptable any binary files other than image files which Easyspace deem to form an integral part of your Web content ; The term "binary files" includes, but is not restricted to, archives (such as "zip" and "rar"), executables, video and audio files.
      17. One Click installs comes as a bundled add-on to our MySql enabled hosting packages.  If you decided to use One Click installs you will get this free for the 1st 12 months.  After the 12 month period you will be charged a  one off yearly fee of  £4.95 – that’s only £0.41 per month!
      18. Easyspace do not support the scripts that can be installed – these scripts are installed at your own discretion and Easyspace takes no responsibility for any issues relating to the install of a script, and loss of data from an install. We strongly recommend you backup your websites and any related data before installing scripts via the 'one click' installer.
      19. 'One Click' installers require separate MySql databases for each script, extra MySql databases are available from within your customer control panel.
      20. 1. Easyspace reserve the right to periodically scan all uploaded content for malware or virus infection.  Easyspace reserve the right to remove, without notice, any files which are found to be inaccessible to these scans - files such as, but not restricted to, any password-protected archives.
      21. In accordance with Visa and Mastercard scheme rules, all customers accepting card payments are required to comply with PCI DSS requirements.  You shall not use the services to host any PCI DSS Environment but for the avoidance of doubt, this does not prevent the use of a hosted third party payment service provider (PSP) such as WorldPay, SagePay (or other externally hosted gateways) in conjunction with the services.  You acknowledge and agree that you have taken all necessary steps to ensure you have been properly advised by your card acquirer or a PCI DSS Qualified Security Assessor (QSA) with regards to your obligations and on the appropriateness of any web hosting or other services from Easyspace.

   2. Free Web Hosting with Domain Transfers

      1. The "Free Web Hosting" offer is available to both new and existing customers, but can only be accessed by initiating the domain transfer via the shop. Those transferring via their control panel will not receive free web hosting for the domains they transfer.
      2. The "Free Web Hosting" offer is only available to customers who transfer a domain to Easyspace on or after 20th May 2009.
      3. The "Free Web Hosting" offer will consist of 1 Linux Standard web hosting package included with each domain transfer. No other packages are included in this offer.
      4. 2.3.4. The "Free Web Hosting" package included with domain transfers will be free for 1 year only.
      5. The "Free Web Hosting" package included with all domain transfers will be set to AutoRenew. As such, you will be billed accordingly when renewal for that package is due.
      6. It is your responsibility to manage and keep note of your renewal dates.
      7. It is your responsibility to cancel your hosting package before its renewal date if you decide you no longer require it.
      8. There are no limits to the number of domains that can be transferred to Easyspace per customer during this offer.
      9. Where applicable, certain domains will be renewed for an additional year upon transfer to Easyspace. This charge will be applied during the domain transfer signup.
      10. It is your responsibility to make sure your domain is transferable before continuing.
      11. It is your responsibility to make sure all related communications are managed to allow smooth transfer. Easyspace are not responsible for delays or issues with your current provider.
      12. Easyspace reserve the right to stop this offer at any point without explanation.
      13. Domains being transferred from any other iomart group company are not eligible for this offer.

   3. SSL Certificates on Shared Web hosting

      1.3.1 SSL certificates are available on Easyspace web hosting at an extra charge. Shared SSL is available for £49.99 pa and Dedicated for £199 per year.

      1.3.2 Secure Hosting (SSL) that is included with Premium Web Hosting and Wordpress Web Hosting is only included for the initial period, there after it is chargeable at £30 PA.

      1.3.3 Secure Hosting (SSL) that is included with Premium Web Hosting and Wordpress Web Hosting is only included for packages purchased on an annual basis.

   4. Free Email Accounts (EasyPost Name)

      From 1st March 2017 all customers with a valid EASYPOSTNAME package will be charged for this service

2. Servers

   1. Virtual Server additional product

      Bursting of RAM allocation on Virtual Servers packages

      The bursting feature is intended to be for short term usage. Examples of short term usage include installation of software or a spike in traffic which requires additional memory temporarily. If usage of bursting on the virtual server is shown to be in excess of what is considered normal usage, Easyspace reserve the right to suspend any or all of the service at any time, without prior notice, explanation, or recompense.

      Backups £9.99
      Easyspace may offer add on services such as an automatic backup option.
      
      Easyspace shall use reasonable efforts to provide Automatic Backup services on a 24 hours a day,7 days a week basis throughout the term of this Agreement. You acknowledge and agree that from time to time the Automatic Backup services may be inaccessible for any reason, including without limitation: (a) malfunctions; (b) maintenance procedures or repairs that Easyspace may undertake from time to time; or (c) things beyond the control of Easyspace or that are not foreseeable by Easyspace, including, without limitation, interruption or failure of digital transmission links, hostile network attacks, IP congestion and any other failures outwith our control.

      Support and Maintenance

      Maintenance and support shall not include services for problems arising out of (a) tampering, modification, alteration, or addition to the Hardware or Software, which is undertaken by persons other than Easyspace or its authorised representatives; or (b) software programmes or hardware supplied by the Client.

      The Client shall document and promptly report all errors or malfunctions of the Services, Hardware or Software to Easyspace. The Client shall take all steps necessary to carry out procedures for the rectification of errors or malfunctions within a reasonable time after such procedures have been received from Easyspace provided the procedures specified are reasonable. The Client shall maintain a current archive copy of all software and data, and shall properly train its personnel in the use of the Services, Hardware and Software.

      Unless there is currently an agreed Managed Service in place Easyspace will only be responsible for replacement of faulty hardware and maintenance of the network connection.

      All software and data installed on the server is the full responsibility of the Client to setup, maintain, update, troubleshoot and resolve any issues. Professional Support Services are available at rates of £35 per half hour.

      Any problems caused by the Client to the Services, (which include, but are not limited to, deletion of necessary operating system files, accidental or intentional infection by a virus/Trojan) may result in extra charges to The Client at £35 per 30 minutes, or part thereof.  For any work that will take more than two hours we will seek prior authorisation from the Client by telephone, email, fax, or post.

      Easyspace will only install, maintain and support Software as agreed and documented in the Schedule of Services, or a prior written agreement between the Client and Easyspace. Unless the Client can provide details of a prior agreement, Easyspace retains the right to refuse installation, maintenance or support for non-standard Software.
      In the event that a Client requests Easyspace to install, maintain or support non-standard Software, an agreement will be placed in writing and any charges will be detailed in that agreement.

      Port Opening

      This information is for customers who may wish to have additional ports opened.

      If its within the first 5 days of the sale its free of charge.After 5 days this managed service is charged at:~

      • 1-5 ports/ranges: £9.99
      • 6-15 ports/ranges: £19.99
      • Anything above that is priced case by case.

   2. Add-on setup lead times

      The setup for some control panel add-on items will take up to 1 working day from date of purchase - this only applies to customers who bought a virtual server BEFORE September 4th 2008.

   3. Dedicated & Virtual Servers

      The following terms relate to virtual & dedicated servers only:

      Server Hardware

      1. We will be the owner of the Server unless it transfers at the end of contract if applicable to you under initial contract terms.
      2. The Server shall be installed and operated in the space by us. You will have no right of physical access to the Server or the Space.
      3. We shall have no liability for any loss or damage to any data stored on the Server.
      4. You acknowledge that, we cannot guarantee that the Server will be free from defects. Nor can we guarantee that it will operate uninterrupted or without failure. We shall use our reasonable endeavours to make available to You at all times the Services but we shall not, in any event, be liable for interruptions of service or down-time of the Server and Ww shall be under no liability for non-receipt or misrouting of email or for any other failure of email.
      5. Should we become aware of a Server fault, We will at our option repair the Server or provide an equivalent Server as a replacement as soon as practicably possible.
      6. Any replacement Server will be provided in the default configuration as the Server was originally supplied. We do not warrant that any data, content or settings present on the original Server will be transferred to the replacement.
      7. Should any reboot of a server be required due to customer actions, a service charge of £49 +VAT will be incurred.
      8. Port Opening This information is for customers who may wish to have additional ports opened.
         If it's within the first 5 days of the sale its free of charge. After 5 days this managed service is charged at:~
         • 1-5 ports/ranges: £9.99
         • 6-15 ports/ranges: £19.99
         • Anything above that is priced case by case.
      9. Bandwidth please refer to our bandwidth specific terms
      10. Clearance servers With limited stock availability Easyspace do not guarantee that a particular server will be available - even if advertised as so in the clearance area. If a server is purchased and one isn't available at that time due to multiple concurrent purchases Easyspace will contact you to discuss available options.
      11. In accordance with Visa and Mastercard scheme rules, all customers accepting card payments are required to comply with PCI DSS requirements.  You shall not use the services to host any PCI DSS Environment but for the avoidance of doubt, this does not prevent the use of a hosted third party payment service provider (PSP) such as WorldPay, SagePay (or other externally hosted gateways) in conjunction with the services.  You acknowledge and agree that you have taken all necessary steps to ensure you have been properly advised by your card acquirer or a PCI DSS Qualified Security Assessor (QSA) with regards to your obligations and on the appropriateness of any web hosting or other services from Easyspace.

3. Other Products

   1. EasySiteLive (Pre 2013)

      EasySiteLive is an annual renewable service. The client acknowledges that this service will be renewed annually in line

      1. All renewals will occur automatically. Please refer to section 3 - Renewal
      2. The registration time of any domain included with EasySiteLive normally takes between 24hrs and 48hrs to propagate. Easyspace cannot influence or control the length of time this takes.
      3. The EasySiteLive software enables a customer to make changes to their website, including uploading content and images. It is the customer's responsibility to ensure images and text displayed fulfils copyright requirements. Easyspace (iomart) accept no responsibility for use of copyright images or text.

   2. EasySiteLive PRO (Launched 2013)

      1. Easyspace takes no responsibility for changes or errors that the customer makes to your EasySiteLive PRO website that our outside of our control
      2. You understand that Easyspace reserves the right to use images or screenshots of your website in any promotional activity without your consent
      3. You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages, goods, products, services or other materials ("content") are the sole responsibility of the person who uploaded the content.
      4. You agree that Easyspace are not responsible for all content that you upload, post, transmit or otherwise make available via EasySiteLive PRO.
      5. You agree that Easyspace has no control over the content posted via EasySiteLive PRO and, as such, does not guarantee the accuracy, integrity or quality of such content.
      6. You agree that any material you use on your website is of your own creation or you have written agreement from the content or copyright owner.
      7. You agree that Easyspace will not be liable in any way for any content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted or otherwise made available via EasySiteLive PRO
      8. Easyspace reserve the right shall have the right to remove any content that violates our terms and conditions or is otherwise deemed objectionable – this is at Easyspace’s sole discretion.
      9. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
      10. You acknowledge and agree that Easyspace may archive content and may also disclose content if required to do so by law.
      11. Easyspace reserve the right to cancel your package without warning Easyspace have no responsibility for the backup of your own personal content added to the website

   3. Customer Club

      1. Customer Club Points program has been terminated, effective 31st March 2010.
      2. Customer club points are no longer available with purchases of Easyspace products and services.
      3. Customer club points are no longer available for redemption against any Easyspace products and services.
      4. Customer Club Points are no longer available for referring of friends / colleagues & family.
      5. Customer Club Points have no cash value. Remaining Club Points may be only redeemed for Easyspace Gift Voucher. Gift Voucher value will be specified by Easyspace. Gift Vouchers are valid for 6 (six) calendar months from the date of Customer Club Points redemption.
      6. Remaining Customer Club Points can be redeem for Easyspace Gift Vouchers within 3 (three) month from date of program termination until 30th June 2010.
         All unredeemed Customer Club Points shall be forfeited without any obligation or liability, and no award claims shall be honored after the conclusion of the notice period.
      7. Any breach of these Terms and Conditions by a member, whether intentional or otherwise, may result in termination and cancellation of points, awards, or benefits at the sole discretion of Easyspace.com.
      8. As customer club points were non-transferable between accounts customers can not redeem vouchers for merged accounts.

   4. Gift Vouchers

      1. Easyspace Gift Vouchers cannot be used on any website other than www.easyspace.com
      2. Easyspace Gift Vouchers can only be used online. Vouchers will not be accepted as payments other than via the website.
      3. Gift Vouchers cannot be exchanged for cash.
      4. Gift Vouchers are valid for 1 year (one year) only, from date of purchase.
      5. Gift Vouchers will expire on date given within Control Panel. Vouchers will be classed as void after this date and will not be
      6. Gift Vouchers are non-transferable, cannot be exchanged for Cash and cannot be used as means to purchase additional vouchers.
      7. Gift Vouchers can only be used to purchase new services. Vouchers will not be accepted as payment (whether in full or in part) for renewals or for clearing debt owed to us.
      8. Standard Terms and Conditions of purchase, renewals and cancellations apply to all products and services bought using vouchers.
      9. Gift Vouchers are issued by Easyspace Ltd

   5. Mail Filter Fair Usage Policy

      While we appreciate you can't fully control the volume of spam directed at your mailboxes, pricing for our Mail Filter product is based on what we believe to be an acceptable level of mail traffic. Anyone who appears to be producing levels of mail traffic beyond what we class as fair, or recommended for the cost of the product, will be contacted.

      For our Mail Filter package, we consider Fair Usage to be no more than 1 million (1,000,000) emails being filtered in any one month. Accounts generating more than 1 million emails per month will be looked upon as having Unfair Usage levels and will be subject to being contacted by Easyspace to review the terms of the package.

      To clarify, the £25 annual cost of Mail Filter covers up to 1 million emails per month only. Any account seen to be going over this level of email will be contacted with payments adjusted accordingly.

      Details for these charges are detailed below:

      • Up to 1 million emails in any given month - £25 per annum
      • Up to 2 million emails in any given month - £59 per annum
      • Up to 4 million + emails in any given month - £149 per annum

      All prices quoted exclude VAT

      Easyspace reserves the right to cancel the customers mail filter service if the above Fair Usage conditions are breached.

      This Fair Usage policy is applicable to full paying and free trial versions of our Mail Filter product.

4. Web Design

   1. Your Agreement with Easyspace

      These Terms and Conditions should be read in conjunction with a completed Sales Order, in which you will find the service, pricing and other arrangements specific to your contract with Easyspace. Signature of a Sales Order on behalf of both you and Easyspace creates a legally binding contract made up of that Sales Order, these Terms and Conditions and any schedules or appendices referred to in either document. For ease, that contract is referred to in these Terms and Conditions as the "Agreement".

   2. Terminology

      To make these Terms and Conditions easier to read, Easyspace have given the following expressions a specific meaning, when used in this Agreement:

      • Agreement - has the meaning given to that term in Clause 4.1;
      • Claim - A claim is defined as a legal proceeding raised against Easyspace Limited in accordance with the laws of England and Wales
      • Charges - means the charges that you will pay to Easyspace, as detailed in the Sales Order;
      • Customer Provided Content - means all content or information (including, without limitation, any text, music, sound, photographs, video, graphics, data, or software), in any medium, provided by You to Easyspace.
      • Initial Term - means the initial term of this Agreement, as set out in the Sales Order;
      • Easyspace Ltd - A company registered in England and Wales under registered number 03405586 and whose registered office is at Ground Floor, 11-21 Paul Street, London EC2A 4JU
      • Easyspace Sales Order - means a document bearing that heading which has been duly signed on behalf of both You and Easyspace, containing service, pricing and other arrangements specific to Your contract with Easyspace;
      • Service - means the services as described in the Sales Order;
      • SLA - means the service level agreement attached as Schedule 1 to these Terms and Conditions, detailing the service levels that Easyspace will aim to meet and any payments that Easyspace will make to you if that standard of service is not met;
      • Start Date - means the date that this Agreement comes into force, as stated in the Sales Order;
      • Terms and Conditions - means these Website Design Terms and Conditions;
      • Third Party Services - means services provided to you by any supplier other than Easyspace or an Easyspace agent;
      • You and Your - means Easyspace's customer, being the person or entity that is identified in the Sales Order;
      • Your Representative - means an individual or person nominated to act as your point of contact.

   3. The Services that Easyspace will provide

      1. Easyspace will provide the Services to you: (i) to a standard that meets or exceeds the SLA; (ii) using reasonable care and skill.

   4. Our Commitments to one another

      1. Authority to sign the Agreement. Each of us confirms to the other that we have the authority to enter into and meet our respective obligations under this Agreement.
      2. Relevant licences. Easyspace confirms that it owns or is licensed to use the systems, products, and materials necessary to provide the Services to you.

   5. Charges and their payment

      1. Set Up. When you sign this Agreement, Easyspace will invoice you for the fees as listed in the Sales Order. Fees will be invoiced immediately after the signing of the Sales Order.
      2. Hosting and Domain Registration fees will be payable immediatly upon signature of the Sales Order
      3. Recurring Service Charge. When you sign this Agreement, Easyspace will also invoice you for the Recurring Service Charge listed in the Sales Order. That invoice will be payable within 30 days by direct debit. Following Easyspace's initial invoice, Easyspace will invoice you for each further instalment of the Recurring Service Charge monthly in advance, each further invoice being payable by direct debit.
      4. Taxes.The Charges do not include applicable taxes (including VAT) or import/export duties or shipping and delivery charges. If any of those duties or charges are incurred, they will be added to any relevant invoice and will be payable by you or, if payable on a withholding tax basis, will be payable by you to the relevant authority direct.
      5. Payment of invoices. Unless you dispute an invoice with good cause, you must pay each Easyspace invoice in GBP(£) within 30 days of the date on which that invoice is issued or within such alternative period as is expressly stated in this Agreement (the "Due Date"). You will not be entitled to deduct or off-set any amount that Easyspace may owe to you against an Easyspace invoice.

   6. Suspension of Services for non-payment. If you do not pay an invoice:

      1. Within 7 days of the Due Date, Easyspace will restrict your access to your website;
      2. Within 14 days of the Due Date, Easyspace will be entitled, at any time thereafter (until payment is made), to disable the website. If Easyspace does disable the Service and you wish to have it re-enabled, Easyspace will charge you a re-connection fee calculated in accordance with the Sales Order; and
      3. Within 30 days of the Due Date, Easyspace may end the Service permanently and charge you a de-installation charge calculated in accordance with the Sales Order. If Easyspace end the Service in that way, you will still be responsible for your obligations under this Agreement, including the obligation to pay Charges.
      4. Easyspace will give you at least 2 working days' written notice before taking any of the actions listed in this paragraph.
      5. Interest charge. If you do not pay any invoice in full by the Due Date, Easyspace will be entitled to charge you interest on the unpaid amount calculated at a rate of 2.5% per annum above the prevailing base rate of the Bank of England, that interest charge being applied until the outstanding amount is settled in full. Easyspace's right to charge interest does not affect its right to take other legal action against you in relation to non-payment of the amount concerned.

   7. Copyright

      1. Copyright is retained by Easyspace on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing or after all costs relating to the specific project have been settled. If a choice of design is presented, only one solution is deemed to be given by Easyspace as fulfilling the contract. All other designs remain the property of Easyspace, unless agreed in writing that this arrangement has been changed.

   8. Website Design

      1. Once you have signed up for your website, you will be contacted within 24 hours to discuss your requirements in further detail. You will be sent a question and answer document to complete and return. This is essential for the design to start on your website. If you have purchased the Standard, Premium or WordPress website package, you will be provided with content templates. The content templates need to be completed in order for your website to begin production. Once the templates have been received and checked you will then be allocated a designer.
      2. If you have any queries or concerns regarding your quote for premium design services then it is your responsibility to contact us. If your quote does not include specific services or functionality then it is unlikely that it will be included as part of your package. Changes to your design, including adding, altering or swapping functionality are very likely to affect the overall budget for the design job and should be discussed with your account manager. If required, the account manager will update your quote to include the additional work.
      3. Your website will begin production once you have provided all necessary materials. Easyspace are unable to proceed with the build of your website until you supply images (unless Easyspace are providing stock images), documentation and approval.
      4. Easyspace may, at their discretion, plan milestones into your website development. This may be necessary to ensure availability of resource across various design projects running concurrently. In the eventuality that Easyspace plan milestones into your design project, it is your responsibility to ensure delivery of any materials, or instruction, required to Easyspace in the correct format by the milestone dates. Failure to do so may result in your project slipping and losing its place in the global project plan. Easyspace accept no responsibility for delays to the delivery of your completed project caused by failure to adhere to any milestones set.

      5. Provision of Materials

         1. Should you request Easyspace to design your website using your own images and content, you acknowledge and agree that you are responsible for supplying Easyspace with materials which do not infringe any copyright. Easyspace will not be responsible for any copyright issues that may occur as a result of images supplied by you.
         2. You acknowledge that the volume or type of material submitted must be commercially realistic for Easyspace to build the website within the defined scope of work. You accept that Easyspace may, at their discretion, decline to perform the website development services if your expectation exceeds the scope of work as agreed with you when your order for the service was placed.
         3. Easyspace may reproduce, as well as digitally manipulate the materials in the course of building your website and you confirm that Easyspace are allowed to do so. Easyspace reserve the right to reject any part of the material submitted, if it is deemed by Easyspace to be unsuitable for inclusion within your website or if such materials violate any aspect of the Easyspace Acceptable Use Policies.
         4. With the exception of any Third-Party Materials, You own the Website and Customer Provided Content. You accept that Easyspace will not be responsible for holding design material for more than one month from the date of completion of your website.You must write to Easyspace on your company or business letterhead instructing how and when to return the design material along with a self-addressed postage paid envelope before the expiration of the one month period if you require the material to be returned.
         5. Easyspace will remind you, via email through the online contact system, to provide required information during the period of six months from the date of purchase. After six months, if Easyspace have not received all information required, Easyspace shall remove your website from the design servers and cancel the design project. No refund will be granted on the grounds that the website was not created due to material not being supplied by You.
         6. The graphics utilised from the Easyspace graphics library are licensed from third-party suppliers. Images and logos created by Easyspace are wholly owned by Easyspace and a release fee may apply on request for release. Unless a high resolution logo has been purchased, any logos will be created at 72Dpi (screen resolution). If you require a high resolution logo to be created from a screen resolution logo this can be arranged for an additional fee. Please contact your account manager for a quotation giving them details of your requirements.
         7. "Third-Party Materials" means any content, software, or other computer programming material that is owned by an entity other than Easyspace and licensed by Easyspace or generally available to the public, including the customer, under published licensing terms and that Easyspace will use in the development of, or to display or run, a website.
         8. All written content must be provided by the customer. If a customer wishes Easyspace to write additional content it can be discussed with your account manager. Easyspace can quote for this service but offer no guarantees that they are able to provide suitable content on any particular subject matter. Content for text and images must be sent in digital format. Easyspace cannot accept information via the post or photographs (unless on CDROM). Physical media (e.g. CD) will be retained by Easyspace.
         9. Any Images which are supplied / owned by the client will not be reproduced by Easyspace for any other clients.
         10. All creation files remain the intellectual property of Easyspace.
         11. Images that are required to complete the web design can be resized as agreed by the designer. Any photo editing required to pictures can be discussed with the designer. However, images cannot be graphically altered as part of the original quote. An updated quote for this additional service can be provided on request to your account manager.
         12. Easyspace will not be held responsible for the function and proper use of 3rd party hosting and domains. In the case where a website has been designed for use on a non-Easyspace server it is the customer's responsibility to ensure that their host is working and the domain is fully resolving. This includes any database functionality. Easyspace will not be held responsible for any delays incurred in transferring content to a 3rd party host. Easyspace reserve the right to administer an additional charge for any delays occurred in transferring content to a 3rd party server. In some cases it will not be possible for Easyspace to process the content transfer. In such a case it will be the responsibility of the customer to upload the content.

      6. Build and Production

         1. Once you have produced the content and articulated to Easyspace the structure of your website, Easyspace will produce a concept design based around your design brief. The design brief is basically you telling the designer what you want as indicated in the material gathering phase.
         2. The designer will create a sample idea for your approval. If you are happy with the general layout/colour scheme etc., Easyspace shall progress with that design option and can make small changes to the design in 2 further review iterations of the design concept.
         3. In the unlikely event that the initial design concept does not meet your expectations, a second, different, design concept will be produced and sent to you for review. This process will be repeated a third time if necessary.
         4. After 3 design concepts have been produced for your project, further design changes will not be possible without additional charge and you must select which design concept you wish to progress with. The budget for your design job allows for up to 3 design concepts only.
         5. It is your responsibility to give constructive feedback on the design in order that Easyspace can alter it to meet your expectations. Once the concept has been agreed the designer will begin the construction of your website.
         6. 7.6.6 Should you decide that changes are required to what was originally quoted and agreed, Easyspace will accept these changes on the basis that additional charges may have to be negotiated.
         7. If you elect to have a customised version of an open source product like Joomla, Wordpress or Prestashop Easyspace does not guarantee changes we make to the codebase will work with future releases of the open source product.
         8. Once you agree to the Design concept and your job is moved to the build stage, further design changes will be very limited. If any requested changes are not able to be implemented within a reasonable time scale then an additional charge may apply. This charge is at the discretion of Easyspace.
         9. During the build process Easyspace will provide training documentation on your website which will demonstrate the process that you would use to update your site content. For ecommerce websites this will demonstrate the common actions that are necessary to operate an effective online shop. If further training is required, the Easy Assistant Support package can be purchased as and when required in order for you to gain access to technical assistance from the design team.

      7. Completion

         When your website is complete it is almost ready to be published. It is important at this stage to let Easyspace know that you are happy with your site. Easyspace check all websites that they produce against their own internal checklist to ensure that each and every build is completed to the highest of standards.

         1. When your website has been completed and signed off by the Design Team Manager Easyspace will notify you via the online contact system. At this time you are required to respond within 7 days in order to verify when you would like your website to go live. Limited changes to text and images can still be made at this stage if required.
         2. If you have not responded within 7 days, Easyspace shall send a second reminder of your design being complete. A second 7 day period will then start, during which time it will only be possible to fix bugs with the website. Any requested content changes may incur further charge.
         3. After the second 7 day period, if Easyspace have not heard from you, they shall sign off your site and move it to a storage server for a period of up to six months. If you wish your site to be put live you can contact Easyspace to do so within that period. A reactivation fee may apply in order to upload the site to the live server.
         4. Failure to contact Easyspace within a six month period after notification of your site being complete is likely to result in the site being deleted from the server. It is your responsibility to ensure you check your email, the design contact area and any junk mail folders to ensure you have received all correspondence from Easyspace.
         5. You are responsible for ensuring that your website and its content comply with standing regulations. Easyspace are not responsible for any failure to comply with any selling, trade or business regulations.
         6. Unless previously agreed Easyspace are not responsible for your on-going website promotion unless you have previously purchased an on-going optimisation service from Easyspace.
         7. Easyspace will not be held liable if your website address is not indexed in certain search engines.
         8. In the unlikely event that Easyspace are unable to reach sign off for your site and all attempts at mediation have failed, no refund will be issued where customer approval is unreasonably withheld.
         9. Easyspace recommend that you make or purchase a backup of your website. Easyspace will not be held liable if a backup is not available to you. Easyspace recommend you utilise the Easyspace Cloud Hosting Platform to host your website as this platform includes a backup service that you can access and manage through your control panel.
         10. When Easyspace agree the sign-off of a content managed website, the website is then considered complete. If changes are made to the website after the agreed sign-off date, Easyspace reserve the right to charge for any additional work required in order to rectify any mistakes that have been made by the customer.
         11. When a website has been completed by Easyspace and is live on the customer's domain it is the customer's responsibility to ensure that their packages are maintained sufficiently, including but not limited to Domains, Hosting and Servers. Easyspace cannot be held responsible for any changes in server configurations including DNS, installed software or Control Panel settings unless a maintenance package has purchased as part of the web design package.
         12. Where a website has been subject to a malicious attack, including but not limited to Denial Of Service, Hacking, and Viruses, Easyspace will do its utmost to restore the latest backup copy of your website if available. However, Easyspace will not be held responsible for loss of data in the case of such an attack. In particular, Easyspace are not responsible for loss of edited content for a Content Management System website or ecommerce platform. Easyspace can only restore the site to the conditions of the last available backup. Any changes made after the time of the last available backup will be lost.
         13. Easyspace have no responsibility for the backup of your own personal content added to the website after the launch date, unless you have agreed and purchased an aftermarket backup package.
         14. All coding created by Easyspace is copyrighted and may be reproduced and altered for other clients.
         15. Graphics/Images purchased by Easyspace from third party companies are limited to a maximum of £20.

      8. Contact with Easyspace Design.

         The Easyspace designers are based in the UK in the same offices as the Sales Team and Design Manager.

         1. All contact with the design team should be made via the online contact system. This is the fastest and most reliable way to contact the design team and ensures that a reliable paper trail is kept of the discussions and direction given to the design team on your project. It also allows the Design Manager and any other designers who may be working on your website to see the responses and notes made by you.
         2. Telephone enquiries, including those relating to design changes or pricing, should be made to your Account/Project Manager during working hours (9-5 Monday to Friday) if necessary.
         3. Use of direct email contact may be made when you need to send large attachments or are unable to login to the online contact system. Your password for the online contact system is included in the emails that Easyspace send to you. Your username is the email address that Easyspace have sent the email to.

      9. General Terms

         1. In order for Easyspace to provide appropriate concept designs to meet your business needs, you must supply preferred sites, design and colour requirements in advance. This term also applies to High Resolution logo design.
         2. If you wish to cancel, you have a 48 hour (2 working days) cancellation period which takes effect from the date you purchased your premium design service. You should contact Easyspace on 0370 755 5088 within this time period. Your service will be cancelled and all monies returned with the exception of a £250 administration charge to cover costs incurred up to that point. Should your package include a web submit package in addition to the cost of the design package there will an additional maximum £50 administration/outsourced overhead charge.
         3. Phone calls may be recorded to ensure accurate information is gathered. These phone calls may be also used for training purposes.
         4. A non-refundable deposit of £250 or 70% (whichever is lower) is required for each website build that Easyspace undertake. This deposit is included as part of the quote provided to you.
         5. If, during the website build process, Easyspace have been unable to make contact with you and you have not made reasonable contact with us, for a period of 3 months, your job will be suspended and an admin fee of £99 +vat will be charged to reinstate your job. This fee is charged for the management of placing your job within current assigned projects and reordering these projects to ensure that there is no disruption and time delays to other customers. In the event that Easyspace have been unable to make contact with you and you have not made reasonable contact with Easyspace for a period of 6 months or more, your job will be removed from the suspended jobs list and no refunds will be available.
         6. When your website has been uploaded to your live server it is important that you ensure that all payment details are correct and functioning properly. Easyspace will not be held responsible for any errors in your payment or account information. However, Easyspace will make efforts to assist you with any difficulties you encounter.

      10. Alterations & Updates

          1. You agree that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.
          2. You also agree that Easyspace holds no responsibility for any amendments made by any third party, before or after a design is published.
          3. Easyspace will endeavour to repair or patch any bugs that exist in your website source code that were introduced at the time of the website build or as a result of any previous patching by Easyspace. Easyspace will not repair or patch any coding issues that were introduced as a result of 3rd party intervention. Bug management does not include any design changes unless this is required to remedy any source code bugs. Note that Easyspace are not responsible for fixing bugs in any 3rd party software used on the website including open source code.
          4. A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected result, or causes it to behave in unintended ways.
          5. Easyspace will update or patch your web site whenever a security issue arises. This update will often be transparent and will not change how your website functions. If the situation arises that more substantial changes to your website are required Easyspace will contact you to discuss further amendments for which charges may apply.
          6. Security updates do not include updating your website software to the latest available release unless this is required to patch a serious security issue.

      11. Maintenance & Support

          1. The design and site maintenance package provides for up to 2 hours each month of website changes. This allows you to make changes to your website that would normally take Easyspace up to 2 hours to implement. Larger or more substantial changes may incur an additional charge in order to implement.
          2. Easyspace will discuss time requirements for updates when requests are made. Easyspace will not go out-with the agreed 2 hours without prior consultation with you.
          3. The monthly maintenance packages includes management time for reading of messages to Easyspace - it is in your interest to ensure that emails are complete and are clear to allow the designer to focus time on the implementation of changes.
          4. Easyspace provide full written, online guides for explanations of how to use the content management system or ecommerce platform (if applicable) of your website. If you require additional help with these areas, a support charge will be applicable from the web development team. The Easy Assistant package is available to purchase which can be used to access the knowledge base of the web design team as and when required. Alternatively, your account manager will have given you details of monthly management and support packages that are available to you in your original proposal document. For more information, please contact your account manager.

      12. Publicity of Website

          1. You agree to allow Easyspace to place websites and other designs, along with a link to your site on Easyspace's own website for demonstration purposes and to use any designs for their own publicity.

      13. Rights of Access for Website Construction

          1. You agree to allow Easyspace all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords. You also agree to allow Easyspace access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.

      14. Design Project Duration

          1. Any indication given by Easyspace of a design project's duration is to be considered by you to be as an estimation. Easyspace cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Easyspace for the initial payment or by date confirmed in writing by Easyspace.

      15. Search Engine Optimisation

          1. Not all websites have the same ability to be tuned for web promotion purposes. Extensive use of flash, frames or active content all have an effect on a website's ability to achieve a high ranking on search engines.
          2. If the you modify the website without prior agreement with Easyspace then Easyspace cannot take responsibility for the performance of the rankings.
          3. Due to the infinite number of considerations that search engines uses when determining a site's ranking, Easyspace cannot guarantee any particular placement within search engine results. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites competing for the same keywords are added.

      16. Third Party Claims

          1. You shall indemnify Easyspace and keep Easyspace indemnified and hold Easyspace harmless from and against any breach by you of these terms of business and any claim brought against Easyspace by a third party resulting from the provision of Services by Easyspace to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by Easyspace in consequences of your breach or non-observance of this Agreement.

      17. Limits of Liability

          1. All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to 4.11.2.
          2. Nothing in these terms and conditions shall exclude liability for death or personal injury resulting from negligence.
          3. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.
          4. In any event no claim shall be brought unless you have notified Easyspace of the claim within one year of it arising.
          5. In no event shall Easyspace be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

      18. Content

          1. Easyspace will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities.

   9. Terminating the Agreement

      1. Automatic Renewal. This Agreement starts on the Start Date and remains in effect for the Initial Term. Unless terminated by either party at that point, this Agreement will automatically renew for consecutive periods of 12 months, each starting on the anniversary of the Start Date (each period being a "Renewal Term"). From the first day of each Renewal Term, the Charges will automatically increase by a percentage amount equal to the increase in the retail prices index (as published by the Office for National Statistics) for the previous calendar year, provided that any such increase will not exceed 5% in any one year. If the change in the relevant index is zero or negative, the Charges will increase by 1%. Charges payable during each Renewal Term will be confirmed to you in writing at least 30 days in advance of the start of that Renewal Term. You have the right to bring the Agreement to an end in line with paragraph 4.22.2 if you cannot agree to the Charges being increased in accordance with this paragraph.
      2. Terminating the Agreement on notice. Either you or Easyspace can end the Agreement by giving the other party at least 90 days' written notice in advance of the end of the Initial Term or any subsequent Renewal Term. Alternatively, you can end the Agreement on 90 days' written notice to Easyspace if you cannot agree to an:
      3. Increase in the Charges imposed under paragraph 4.22.1,
      4. Although you must serve that notice no later than 30 days after the increase in Charges is notified to you. After expiry of that 30 day period, the change or increase that was notified to you will be deemed to have been agreed.
      5. Terminating the Agreement following a breach. Either of us may end this Agreement if the other materially breaches its obligations and does not fix that breach within 30 days after receipt of written notice from the other party.
      6. Easyspace's specific rights to end the Agreement. Easyspace may end this Agreement within 14 days after giving you written notice (or immediately on giving you written notice where Easyspace is required by law), where:
         1. If you are a company, you present a petition or have a petition presented by a creditor for your winding up, or convene a meeting to pass a resolution for voluntary winding-up, or the making of an administration order, or enter into any liquidations (other than for the purpose of a bona fide reconstruction or amalgamation); call a meeting of your creditors or have a receiver, administrator, administrative receiver, liquidator or any other similar officer or insolvency practitioner appointed in respect of all or any of your undertakings or assets, or are deemed by applicable law to be unable to pay your debts; or
         2. If you are an individual, you die, or, if you are a firm or partnership, are dissolved or in any case, commit any act of bankruptcy or have a receiving order made against you or make or negotiate for any compensation or arrangement with or assignment for the benefit of your creditor.
      7. Continuing liability. However this Agreement ends, each of us will still be responsible for claims or liability (including payments due) relating to the time before the Agreement ended.
      8. The position after the Agreement ends. When this Agreement ends: (a) Easyspace will immediately stop providing the Service; (b) payments due by you under this Agreement will be payable immediately, including any unpaid Charges due for the remainder of the Initial Term or any Renewal Term (except where the Agreement has ended for Easyspace's material breach); (c) within 30 days after this Agreement ends, each of us will return all Confidential Information of the other in its possession at the time this Agreement ends and will not make or keep any copies of that Confidential Information except as required to comply with any applicable legal or accounting record keeping requirement.

   10. Protection of Confidential Information

       1. Information concerned. Each of us acknowledges that we will have access to certain confidential information of the other party concerning the other party's business, plans, customers, technology, and products, including the terms and conditions of this Agreement, proprietary software and customer information ("Confidential Information").
       2. Maintaining secrecy. Each of us agrees that except as expressly permitted under this Agreement, we will not use in any way, for our own account or the account of any third party, nor disclose to any third party, except as required by law or as reasonably necessary to that party's professional advisors (or in Easyspace's case, to the other operators of Easyspace's global network), any of the other party's Confidential Information and that we will each take reasonable precautions to protect the confidentiality of that information.
       3. Exceptions. Information will not be deemed Confidential Information if that information: (i) was already known or becomes known to the receiving party from a source other than the disclosing party; (ii) becomes publicly known or becomes no longer secret or confidential, except through a breach of this Agreement by the receiving party; (iii) is independently developed by the receiving party; or (iv) is required to be released by law or regulation, provided that the receiving party promptly informs the disclosing party in writing of the impending release, and the releasing party co-operates fully with the disclosing party to minimise the extent of the release.

   11. General Provisions

       1. Unenforceable Provisions. If any part of this Agreement is found by a court or other competent authority to be illegal or unenforceable then the rest of this Agreement will remain valid.
       2. Circumstances outside either party's control. Except for the obligation to pay money, neither you nor Easyspace will be liable for any failure or delay in meeting our respective obligations under this Agreement, or for credits due under the SLA, due to any cause beyond its reasonable control, including act of war, acts of God, earthquake, flood, embargo, riot, terrorist activity, sabotage, labour shortage or dispute, governmental act or failure of the Internet, provided that whichever of us is affected: (a) gives the other prompt notice of the situation; and (b) uses reasonable commercial efforts to correct promptly the failure or delay in performance.
       3. Transfer of rights. You may not assign or transfer your rights or subcontract your obligations under this Agreement either in whole or in part without Easyspace's prior written consent. Easyspace will not unreasonably refuse that consent.
       4. Notices. Any notice given under this Agreement must be in writing and may be delivered personally, deposited with an overnight courier, sent by confirmed facsimile, or mailed by registered or certified mail, return receipt requested, postage prepaid, in each case to the relevant address indicated above, or such other address as either of us may nominate in writing. That notice will be deemed to have been given on the date delivered, or 5 days after mailed or sent, whichever is earlier.
       5. Status of the parties. Easyspace and you are independent contractors and this Agreement does not create any partnership, joint venture or agency or employee relationship. Neither of us has authority to enter into any contract on behalf of the other.
       6. Changes to the Agreement. This Agreement may only be amended if both of us agree in writing.
       7. Dispute resolution. If a dispute arises between you and Easyspace relating to this Agreement you and Easyspace will use reasonable commercial efforts to resolve the dispute at senior management level within 28 days of the dispute arising, failing which:
          1. You and Easyspace agree that, within 14 days of the failure to resolve the dispute, either of us may pass the dispute to an Alternative Dispute Resolution ("ADR") procedure officer of the Centre for Dispute Resolution (CEDR) as adopted by a suitable qualified mediator in London, England appointed by the senior executive officer of CEDR. Each of us will meet our own costs in those proceedings unless we agree otherwise as part of any settlement. If the dispute has not been resolved within a further 28 days or if either of us refuses or ceases to participate in an ADR procedure, or you and Easyspace cannot agree on an ADR procedure within 14 days of the failure to resolve the dispute, either of us may refer the dispute to the English Courts; and
          2. Nothing in this paragraph prevents either of us from going to court to seek a preliminary injunction or other order at any time if either of us thinks that such an action is necessary.
       8. Delay in exercising rights. If either of us does not exercise a right which we have under this Agreement or at law, or if either of us delays in exercising that right, we will not be prevented from exercising that right at a later date.
       9. Documents making up this Agreement. A Sales Order and these Terms and Conditions, together with any schedules or appendices referred to in either document , make up the complete agreement and understanding between us in relation to the Services and replace any other agreement or understanding between us, written or oral. If a conflict is identified between the Sales Order and these Terms and Conditions, the Sales Order will take precedence.
       10. Status of headings. Headings have been included for convenience only and will not be used in constructing any provisions of this Agreement.
       11. Interpretation. Any references in this Agreement to the words in the singular include the plural and vice versa. Where the words "includes" or "including" are used, the words that follow are examples only.
       12. Governing law. This Agreement and any claims arising out of it or in connection with it (including non-contractual claims) will be governed by English law and both parties submit to the exclusive jurisdiction of the English courts.

5. Microsoft 365

   1. Definitions

      1. Annual Subscription

         An Annual Subscription can contain multiple Seats/mailboxes and has a fixed Annual renewal due date e.g. January 2022. This is usually the date of your first purchase of a subscription.

      2. Monthly Subscription

         A Monthly Subscription can contain multiple Seats/mailboxes and has a fixed Monthly renewal due date (e.g. 1st of the month). This is usually the date of your first purchase of a subscription.

      3. Additional Mailbox/seats

         A new Seat/Mailbox added in a period after your initial Subscription purchase.

   2. Annual Microsoft 365 Subscriptions

      1. Annual Subscriptions will be migrated to the new Microsoft billing system from September 2022
      2. After migration, Additional Seats/mailboxes can be added via the Easyspace Control Panel or by calling our sales & renewals team.
      3. Any Additional Seats/Mailboxes added after the Subscription renewal due date will be billed as Pro-Rata.
      4. Pro rata costs will be calculated at your current pricing
      5. Once Annual Subscriptions have been migrated to the new billing system customers can no longer reduce seat count until the Subscription renewal due date.
      6. Customers will be notified 21 days before he invoice is generated (via email and ticket) to adjust the required number of seats in the control panel.
      7. As per our standard terms of service invoices will be generated 60 days before the renewal date.
      8. If payment is NOT received before the subscription renewal due date, it will be immediately cancelled.

   3. Monthly Microsoft 365 Subscriptions

      1. Monthly Subscriptions will be migrated to the new Microsoft billing system in September 2022
      2. Seats/Mailboxes can be added or reduced via the Easyspace Control Panel or by calling our sales & renewals team.
      3. Any Additional Seats/Mailboxes added after the Monthly Subscription due date, will be billed as Pro-Rata
      4. Pro rata costs will be calculated at your current pricing

General Promotion Terms & Free Trials

A) Voucher use in conjunction with other offers

In the case of two competing discounts (for example – multi-year savings and discount codes – we will automatically apply the better of the two discounts.

For example: if you are buying web hosting for two years with a 10% discount and you also have a discount code of 25% discount – the discount code will override the multiyear saving, as that is the better offer. If however you have a multi-year deal worth 30% discount – and you have a discount code for a 20% saving, the multi-year discount will apply, as that is the larger of the two offers.

1. EasySiteLive PRO (launched 2013) Product & free trial

• The free trial shall last for a period of 21 days only.
• All free trials will be automatically set to upgrade to the full monthly package once the trial has ended. The minimum contract length in 3 months, with first month’s instalment being taken on day of upgrade.
• All customers signing up for the free trial will be required to submit payment details as part of the process, to allow automatic upgrades to process correctly.
• Customers not wishing to upgrade must cancel the trial via their control panel before the 21 day trial ends. A reminder email will be sent on the 14th day of the trial.
• All upgrades will automatically be set to Auto Renew. It is the customers responsibility to opt-out if they do not wish to upgrade to full paid version.
• Notice will be sent if payment fails for any reason. It is your responsibility to make sure payment details are correct to allow successful upgrading.
• Easyspace reserves the right to remove the free trial at any time.
• Easyspace reserves the right to change the features of the free trial at any time.

goMobi Product & free trial

• The free trial shall last for a period of 21 days only.
• All free trials will be automatically set to upgrade to the full monthly package once the trial has ended. The minimum contract length in 3 months, with first month’s instalment being taken on day of upgrade.
• All customers signing up for the free trial will be required to submit payment details as part of the process, to allow automatic upgrades to process correctly.
• Customers not wishing to upgrade must cancel the trial via their control panel before the 21 day trial ends. A reminder email will be sent on the 14th day of the trial.
• All upgrades will automatically be set to Auto Renew. It is the customers responsibility to opt-out if they do not wish to upgrade to full paid version
• Notice will be sent if payment fails for any reason. It is your responsibility to make sure payment details are correct to allow successful upgrading.
• Easyspace reserves the right to remove the free trial at any time.
• Easyspace reserves the right to change the features of the free trial at any time.

40% off goMobi and free trial offer from DotMobi

• The free trial shall last for a period of 21 days only.
• All free trials will be automatically set to upgrade to the full yearly package once the trial has ended. The minimum contract length is 1year, with first years payment will be taken on the day of upgrade.
• All customers signing up for the free trial will be required to submit payment details as part of the process, to allow automatic upgrades to process correctly.
• Customers not wishing to upgrade must cancel the trial via their control panel before the 21 day trial ends. A reminder email will be sent on the 14th day of the trial.
• All upgrades will automatically be set to Auto Renew. It is the customers responsibility to opt-out if they do not wish to upgrade to full paid version.
• Notice will be sent if payment fails for any reason. It is your responsibility to make sure payment details are correct to allow successful upgrading.
• Easyspace reserves the right to remove the free trial at any time.
• Easyspace reserves the right to change the features of the free trial at any time.
• The 40% discount on yearly goMobi packages is for one year only – subsequent renewals will be charged at the full list yearly price.
• The 40% off goMobi package offer is available to new and existing customers.
• The 40% off goMobi is available on yearly purchases only.
• GoMobi monthly package is not eligible for the 40% discount.
• There are no limits to the number of goMobi packages any individual customer can buy as part of the offer.
• Customers may not use a promotional code in conjunction with any other promotion offered by Easyspace Ltd.
• The promotional code is not case sensitive.
• Discounts arising from promotional code will be applied to transactions at checkout.
• A valid promotional code must be entered into the designated field at checkout, otherwise the discount will not be applied.
• This offer is not valid on renewals and transfers. Customers may not use this promotion in conjunction with any other promotions offered by Easyspace.

Shopping Cart / Ecommerce Solution - Free Trials

• The free trial shall last for a period of 30 days only.
• All free trials will be automatically set to upgrade to the full package once the trial has ended.
• All customers signing up for the free trial will be required to submit payment details as part of the process, to allow automatic upgrades to process correctly.
• Customers not wishing to upgrade must cancel the trial via their control panel before the 30 day trial ends. A reminder email will be sent on the 25th day of the trial.
• All upgrades will automatically be set to Auto Renew. It is the customers responsibility to switch this off if it is not wanted.
• Free trials will be upgraded to the equivalent full package as follows: Starter Shop Trials will be upgraded to full Start Shop, Business Shop Trials will be upgraded to full Business Shop and Pro Shop Trials will be upgraded to full Pro Shop.
• Upgrades will be to the monthly payment plan of each package with first month instalment being taken on day of upgrade.
• Noticed will be sent if payment fails for any reason. It is your responsibility to make sure payment details are correct to allow successful upgrading.
• Easyspace reserve the right to remove the free trial at any time.
• Easyspace reserve the right to change the features of the free trial at any time.

Email Mail Filter - Free Trials

• The free trial shall last for a period of 21 days only.
• All free trials will be automatically set to upgrade to the full package once the trial has ended.
• All customers signing up for the free trial will be required to submit payment details as part of the process, to allow automatic upgrades to process correctly.
• Customers not wishing to upgrade must cancel the trial via their control panel before the 21 day trial ends. A reminder email will be sent on the 16th day of the trial.
• All upgrades will automatically be set to Auto Renew. It is the customer's responsibility to switch this off if it is not wanted.
• Upgrades will be to the yearly payment plan with first installment being taken on day of upgrade.
• Noticed will be sent if payment fails for any reason. It is customer responsibility to make sure payment details are correct to allow successful upgrading.
• Easyspace reserves the right to remove the free trial at any time.
• Easyspace reserves the right to change the features of the free trial at any time.
• ree trial accounts of our Mail Filter product will be subject to the same Fair Usage Policy as the fully paid version of the product. Please refer to the Fair Usage Policy.

Free Email Trial with Domain Names

• The free trial shall last for a period of 30 days only.
• All free email trials with domain names will be automatically set to upgrade to the full email package once the trial has ended.
• All customers signing up for the free email trial with domain names will be required to submit payment details as part of the process, to allow automatic upgrades to process correctly.
• Customers not wishing to upgrade must cancel the email trial via their control panel before the 30 day trial ends. A reminder email will be sent on the 25th day of the trial.
• All upgrades will automatically be set to Auto Renew. It is the customer’s responsibility to switch this off if it is not wanted.
• Notice will be sent if payment fails for any reason. It is your responsibility to make sure payment details are correct to allow successful upgrading.
• Easyspace reserves the right to remove the free trial at any time.
• Easyspace reserves the right to change the features of the free trial at any time.

Premium Backups - Free Trials

• The free trial shall last for a period of 21 days only.
• All free trials will be automatically set to upgrade to the full package once the trial has ended.
• All customers signing up for the free trial will be required to submit payment details as part of the process, to allow automatic upgrades to process correctly.
• Customers not wishing to upgrade must cancel the trial via their control panel before the 21 day trial ends. A reminder email will be sent on the 16th day of the trial.
• All upgrades will automatically be set to Auto Renew. It is the customer's responsibility to switch this off if it is not wanted.
• Upgrades will be to the yearly payment plan with first instalment being taken on day of upgrade.
• Noticed will be sent if payment fails for any reason. It is customer responsibility to make sure payment details are correct to allow successful upgrading.
• Easyspace reserves the right to remove the free trial at any time.
• Easyspace reserves the right to change the features of the free trial at any time.
• Customers are required to keep local backups of their own content.

Webbuilder Connect Trial

• The free trial shall last for a period of 30 days only. (180 before 21/9/20).
• All free trials will be automatically set to upgrade to the full yearly package once the trial has ended.
• All customers signing up for the free trial will be required to submit payment details as part of the process, to allow automatic upgrades to process correctly.
• Customers not wishing to upgrade must cancel the trial via their control panel before the 30 day trial ends. A reminder email will be sent on the 7 days before the trial is due to upgrade.
• All upgrades will automatically be set to Auto Renew. It is the customer's responsibility to opt-out if they do not wish to upgrade to the full paid version.
• Notice will be sent if payment fails for any reason. It is your responsibility to make sure payment details are correct to allow successful upgrading.
• Easyspace reserves the right to remove the free trial at any time.
• Easyspace reserves the right to change the features of the free trial at any time.

Webbuilder Connect 30 Days Free

• The package renewal date will be set 60 days after the date of the sale
• The package will be set to Renew Automatically and we will uplift payment 30days in advance of the renewal date (hence the 30days free)
• Customers who do not want to renew should cancel via the standard cancellation process.
• Notice will be sent if the payment fails for any reason. It is your responsibility to make sure payment details are correct to allow successful renewal.
• Easyspace reserves the right to change the terms of this offer at any time.

Domain Promotions

70% off .info and .pro domain names until 30th June 2021

• 70% off .info and .pro domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 30th June 2021 at midnight.

£7.99 .com 1 and 2 year domain names until 6th July 2020

• £7.99 a year on .com domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) and 2nd (second) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 6th July 2020 at 10am GMT.

£7.99 a year .com domain names until 29th June 2020

• £7.99 a year on .com domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies for 1 - 10 year purchases.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 29th June 2020 at 10am GMT.

75% off .info and .pro domain names until 31st December 2020

• 75% off .info and .pro domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 31st December 2020 at midnight.

70% off .click domain names until 31st December 2021

• 70% off .click domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 31st December 2021 at midnight.

85% off .link domain names until 31st December 2021

• 85% off .linkoffer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 31st December 2021 at midnight.

65% off .click domain names until 31st December 2020

• 65% off .click domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 31st December 2020 at midnight.

80% off .link domain names until 31st December 2020

• 80% off .linkoffer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 31st December 2020 at midnight.

4 years for the price of 2 on Early .UK renewals

• Qualifying .UK domains can be renewed up to 6 months early
• Domains renewed early will be renewed at 4 Years for £36.96 with a discount of £19.98
• If the domains are set to Autorenewal the £3 non-Autorenewal fee will be waived
• The default renewal term will be set to 4 years
• The discount will be removed for the 2023 renewal.
• Offer is not Valid on Purchases or Transfers
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.

80% off .ltd .company .email and .solutions domain names until 30th September 2017

• 80% off .ltd .company .email and .solutions domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 30th September 2017 at midnight.

75% off .photography domain names until 30th September 2017

• 75% off .photography domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 30th September 2017 at midnight.

57% off .gallery domain names until 30th September 2017

• 57% off .gallery domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 30th September 2017 at midnight.

30% off .eu domain names - ends 27th September 2017

• 30% off .eu domains offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 27th September 2017 at midnight.

75% off .sex .adult .porn and .xxx domain names - ends 31st May 2016

• 75% off .sex .adult .porn and .xxx domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 31st May 2016 at midnight.

70% off .rocks domain names - ends 30th June 2016

• 70% off .rocks domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 30th June 2016 at midnight.

60% off .social domain names - ends 30th June 2016

• 60% off .social domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 30th June 2016 at midnight.

50% off .live domain names - ends 30th June 2016

• 50% off .live domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 30th June 2016 at midnight

60% off .co domain names - ends 30th April 2016

• 60% off .co domain offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 30th April 2016 at midnight

55% off .me domain names

• 55% off .me domain offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice

70% off .london domain names

• 70% off .london domains offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 31st December 2018 at midnight

50% off .scot domain names - ends 28th February 2018

• 70% off .scot domains offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice

70% off .scot domain names - ends 28th February 2018

• 70% off .scot domains offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 28th February 2018 at midnight

70% off .org domain names - ends 31st January 2018

• 70% off .org domains offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 31st January 2018 at midnight

55% off .me domain names - ends 31st December 2018

• 55% off .me domains offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 31st December 2018 at midnight

60% off .eu domain names - ends 31st December 2018

• 60% off .eu domains offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 31st December 2018 at midnight

60% off .click domain names - ends 31st March 2018

• 60% off .click domains offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 31st March 2018 at midnight

75% off .link domain names - ends 31st March 2018

• 75% off .link domains offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 31st March 2018 at midnight

50% off .photo domain names - ends 31st March 2018

• 50% off .photo domains offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 31st March 2018 at midnight

60% off .help domain names - ends 31st March 2018

• 60% off .help domains offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 31st March 2018 at midnight

50% off .gift domain names - ends 31st March 2018

• 50% off .gift domains offer is available to both new and existing customers
• Discount will be applied at the basket stage
• Discount offer only applies to new purchases
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
• There are no limits to the number of domain names any individual customer can buy as part of the offer
• Offer is not valid on renewals and transfers
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
• Easyspace reserve right to end this offer without notice
• Offer ends 31st March 2018 at midnight

Nominet Pre-registration terms and conditions for .UK domain names.

• During the rights release of the .UK domain Nominet will release c1.8m domains for pre-registration.
• The period for pre-registration opens on Thursday 27th June 2019 and closes on the 5th July 2019.
• During this period, domains that are available for pre-registration will appear in the domain name search.
• Easyspace does not guarantee the registration of any domain. There will be many competing registrars looking to register the same domain names.
• Any registrations of .uk domains during the period – 26th June to the 5th July 2019 will be done on a best endeavour basis.
• We will be aware if you have been successful after this period from the 1st to the 5th July 2019
• If you are successful, the domain name will appear in your customer account and you can start using it
• If you are not, we will be in touch within 30 days and issue a full refund.
• In the event, two customers pre-register the same .UK domain, the first order will be processed at the release date and any other orders will be automatically refunded.

75% off .info and .pro domain names until 30th June 2020

• 75% off .info and .pro domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 30th June 2020 at midnight.

70% off .ltd .solutions .media and .support domain names until 1st May 2020

• 70% off .ltd solutions .media and .support domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 1st May 2020 at midnight.

88% off .email domain names until 1st May 2020

• 88% off .email domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 1st May 2020 at midnight.

90% off .expert domain names until 1st May 2020

• 90% off .expert domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 1st May 2020 at midnight.

85% off .agency domain names until 1st May 2020

• 85% off .agency domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 1st May 2020 at midnight.

55% off .org domain names from 1st April 2020 until 30th June 2020

• 55% off .org domain offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 30th June 2020 at midnight.

.click & .link domains from 23rd November 2020 until 31st December 2020

• The offer is available to both new and existing customers.
• Discount will be applied at the basket stage.
• Discount offer only applies to new purchases.
• Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price.
• There are no limits to the number of domain names any individual customer can buy as part of the offer.
• Offer is not valid on renewals and transfers.
• Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.
• Easyspace reserve right to end this offer without notice.
• Offer ends 31st December 2020 at midnight.

Current Hosting Promotions

50% off Hosting packages for new customers - May 2019

• The discount will only be applied when the promo code MAYHOST19 is applied in the basket.
• The discount applied will be for the initial term only.
• The discount will only be applied to 1 and 2 year purchases.
• The renewal price will be subject to standard price increases.
• The discount only applies to new customers.
• Easyspace reserve right to end this offer without notice.
• Offer ends 31st May 2019.
• Customer may not use this promotion in conjunction with any other promotion offered by Easyspace.

Current Email Promotions

No current offers

Current Server Promotions

No current offers

Other Promotions

Privacy Policy & GDPR

Here at Easyspace we are proud to provide services that are easy to understand, and we strive for the same level of clarity in the policies that govern our service.

Our business, systems and website are designed to comply with all relevant and appropriate national and international legislation with regards to data protection and user privacy.

Privacy Policy

Easyspace respects your right to privacy. This privacy policy has been developed to inform you about the privacy practices followed by Easyspace in connection with its websites, products and services. This privacy policy will inform you about what data is collected, how we use such data, where data is processed, how you may opt out of your data being used, and the security provisions around storing your data and how to correct or update your data.

1. Data.

In order to communicate with you and to provide our products and services and related support, it is necessary for Easyspace to transfer your personal data outside of the European Union. In such case, the data controller for this data for EU residents is Easyspace, Ltd., having its registered offices at Easyspace Ltd, 11-21 Paul St, London EC2A 4JU. All questions or requests regarding the processing of data may be addressed to: dpo@iomart.com

2. Collection of Personal Information

We collect information from you when you place an order for a Easyspace product use our online chat service register for a webinar, respond to a survey, fill out a form for pre/post sales assistance, open a support ticket, or your use of social media.

Easyspace is a domain registrar and webhosting service provider, we provide platforms for you to use such as email, web hosting and secure ecommerce.

To fulfil requests for domain names, digital certificates or other products or services, you may be asked to enter your name, email address, physical address, phone number, credit card information and/or organisational details or other personal information.

• 2.1 Domain name specific data
• As part of its duties as an ICANN accredited domain name registrar, Easyspace is required to provide certain information about customers who register domain names with Easyspace to the relevant naming authority. This information will include personal data such as the customer’s name, address and telephone number.
• The relevant naming authority will make such information available to the public through publicly accessible directories of owners of domain names.
• It is a condition of the purchase of a domain name from Easyspace that the customer agrees to the transfer of his/her personal data to the relevant naming authority and agrees to the naming authority making that personal data available on a public database. Easyspace can provide its customers with details of the relevant naming authority on request.

• 2.2 Tiered Access Directory - Whois Directory

  The Tiered Access Directory is Easyspace’s “gated” version of the Whois directory. It allows accredited third parties, such as members of law enforcement, to view the contact data of domain registrants who use our platform.

  For more information on this please visit:: https://www.yoursupportservices.co.uk/domain/gatedwhois

 

3. Use of Personal Information

Your information, whether public or private, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified in below:

• 3.1 To process applications for Easyspace products and services
• Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
• 3.2 To improve customer service
• Your information helps us to more effectively respond to your pre/post sales requests and provide technical support.
• 3.3 To send renewal notices
  The email address you provide for order processing may be used to send you renewal notices for your services.
• 3.4 To send periodic emails
• In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
• 3.5 To tell you about our products and services
  
• We may send you information about our products and services that may be of interest to you based on your use of other Easyspace products and services.

4. Processing of Data and Consent

We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit.

Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or withdraw your consent to use personal data or opt out of receiving information about Easyspace products and services this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.

5. Use of Cookies

Click here for details on how we use cookies.

6. Use of application logs for diagnostics or to gather statistical information

Our servers automatically record information ("Application Log Data") created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose and improve our services. Except as stated in section 8 (Data Retention), we will either delete the
Application Log Data or remove any account identifiers, such as your username, full IP address, or email address, after 12 months.

7. Sharing of Information and Transfers of Data

We do not sell or trade your personal information to outside parties.

Easyspace is a global organisation with business processes and technical systems in various countries. As such, we may share information about you within our group company and transfer it to countries in the world where we do business in connection with the uses identified in section 3 above and in accordance with this Privacy Policy. In these cases, personal data will be transferred to countries that do not provide an adequate level of protection under European law so we ensure your data is protected by entering into agreements containing standard contract clauses with each of our group companies a copy of which may be obtained by contacting us as outlined in section 15 below.

We may also transfer your personal data to trusted third parties in order to serve purposes that are specified in section 3 above. In circumstances where data is shared with such third parties, they are required to agree to confidentiality terms. This prohibits such third parties from selling, trading, using, marketing or otherwise distributing Easyspace customer data.

We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety. It is our policy to notify customers of requests for their data from law enforcement unless we are prohibited from doing so by statute or court order.

Law enforcement officials who believe that notification would jeopardise an investigation should obtain an appropriate court order or other process that specifically precludes member notification.

We may also disclose your personal information to third parties who may take over the operation of our website or business or who may purchase any or all of our assets, including your personal information. We will contact you using the details you provide if there is any change in the person controlling your information.

8. Data retention

The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that Easyspace is obligated to follow.

Personal data used to fulfil verification of certain types of products such as SSL certificates and Domain names, and this data will be retained for a minimum of 10 years depending on the class of product or service and may be retained in either a physical or electronic format.

Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.

After the retention period is over, Easyspace securely disposes or anonymises your personal information in order to prevent loss, theft, misuse, or unauthorised access.

9. Opting out; withdrawing consent

If at any time you would like to unsubscribe from receiving future periodic emails, we include unsubscribe instructions at the bottom of each email.

If Easyspace is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at one of the addresses shown below.

10. Access to your personal data

You are responsible for providing Easyspace with true, accurate, current and complete personal information. You are also responsible to maintain and promptly update the information to keep it true, accurate, current and complete. You have the right to access and modify your personal data stored on Easyspace systems.
You can request to access or modify your personal information by logging into your customer control panel. We may require you to provide identification in order to verify the authenticity as the data subject.

If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future services.

11. How we protect your information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted in an encrypted format via Secure Socket Layer (SSL).

After a transaction, your transaction‐related information will be kept on file to meet audit requirements and facilitate renewals.

Easyspace uses a reputable third party to process credit card payments and needs to provide credit card numbers and identifying financial data directly to the third party credit card processor. Such information is shared securely.

12. Follow relevant laws

Easyspace commits itself to protect the personal information submitted by applicants and subscribers for its public certification services. Easyspace declares that it operates in accordance with UK Data Protection requirements with regard to the processing of personal data.

13. Your rights

In compliance with the European Union rules on privacy, you have the following rights established by law:

• We use the data you submit only for purposes identified in section 3 of this privacy policy.

• You have the right to review your personal data that Easyspace holds and check it for accuracy.

• You have the right to correct data in the case that errors may be found in our records.

• You have the right to request that any of your personal data be erased. i.e. right to be forgotten.

• You have the right to obtain and reuse use your personal data for your own purposes.

• You have the right to request that Easyspace restrict the processing of your personal data under certain circumstances.

• You have the right to object to our processing of your personal data.

14. Changes to our Privacy Policy

If we make material changes to our privacy policy, we will inform customers by publishing a notice the availability of a new version on our online portals.

15. Contact Us

If you have any inquires, or questions regarding our privacy policy, please contact us at:

Data Protection Officer
dpo@iomart.com
6 Atlantic Quay
55 Robertson Street
Glasgow
G2 8JD
Scotland
United Kingdom
+44 (0)141 931 6400

16. Our Office Locations

Correspondence Address.
Easyspace Ltd, 6 Atlantic Quay, 55 Robertson Street, Glasgow, G2 8JD

Registered Address.
Easyspace Ltd, 11-21 Paul St, London EC2A 4JU

How Easyspace use Cookies

Easyspace uses Cookies on our Website to help our users - nothing else! We do not give your details away, tell other companies what you attempted to buy (or looked at) and we do not follow you around the internet with adverts!

If you want to learn more about Cookies, please click here

There are 3 types of Cookies.

Essential website critical & performance Cookies (used on Easyspace)

Allows you to use a website to its full specification. For example: can allow you to buy things via a shopping basket.

Anonymous Statistical Cookie (used on Easyspace)

Tells the website owner how visitors the site gets - contains no information about the individual.

Targeting and Advertising Cookies (not used on Easyspace)

Can send information to other websites - this allows them to advertise more effectively. There are some websites out that analyse your behaviour and then attempt to advertise to you as you browse other website on the Internet. Some websites even pass on this information to 3rd parties.

You may have seen adverts that follow you around the internet e.g. if you once looked at a bracelet, on the next site you visit an advert for the same bracelet - Easyspace does not use this technology. 

We only allow Essential Cookies that will allow you to use our website to its full specification, and Anonymous Statistical Cookies that can help tell us what's popular on our website. We do this to allow us to see trends on our website & products, but more importantly, so we can spot problems.

If you want to opt-out of using Cookies please click here

We are always trying to improve this communication, and will be updating this page when our audits are complete.

Below is a summary of the types of Cookies used on Easyspace.

Essential Cookies (without these the site will not work)

‘Essential Cookies’ let you buy products, search for domain names and also get discounts on our products. They do not track your behaviour and are not passed onto anyone.

Accepting these Essential Cookies is a pre requisite of using this website.  We cannot guarantee your security or user experience should you choose to block these Cookies.

Cookies that we deem to be Essential to site operations:

Cookie Name	Basic Description
USD	This ensures you have the correct currency selected
EUR	This ensures you have the correct currency selected
GBP	This ensures you have the correct currency selected
ESUSER	This ensures you are an Easyspace user when logged in
CURRENCYTYPE	This ensures you have the correct currency selected
COUNTRYCODE	This tells us which part of the world you are from – to allow changes of currency
CONTINENT	This tells us which part of the world you are from – to allow changes of currency
BASKET TOTAL	This tell us what you want to purchase
BASKET COUNT	This tell us what’s in your shopping basket
CFID	Allows you to move around the site with a shopping basket
CFTOKEN	Allows you to move around the site with a shopping basket
IOUSSERID	Allows you to login to your control panel
JESSIONID	Allows you to move around the site with a shopping basket
PHPSESSID	Allows you to move around the site with a shopping basket
ASP.NET_Sessionid	Allows you to move around the site with a shopping basket
Bottom –offer-closed	Remembers whether an anonymous user want to have an advert open or closed
Affid	Tell us whether to allow discounts or not if you visit from our partners.

Anonymous Statistical Cookies

Statistical cookies do not contain any personal information– they simply tell us how our website is performing – essential for us to improve customer experience.
These statistics the Cookies provide tell us if there are problems, and will also give us some indication (anonymously) as to what our customers are interested in.

Cookie Name	Google Analytics anonymous tracking
_utmz	Used on this website
_utmc	Used on this website
_utmb	Used on this website
_utma	Used on this website
_utmx	Used on this website
_utmxx	Used on this website

Opting out of using cookies

If you dont want to use Cookies - there are several ways of changing your settings. But please remember if you disable the use of Cookies completely you may not be able to use some websites.

Below are some links that relate to the type of Internet Browser you may use.

If you use Internet explorer browse the Internet
If you use Firefox to browse the Internet
If you use Google Chrome to browse the Internet

GENERAL DATA PROTECTION CONTRACTUAL ADDENDUM

This Addendum is dated 25 May 2018 (the “Effective Date”), the General Terms and Conditions between Easyspace Limited (registered in England under company number 03405586) trading as Easyspace (“Easyspace”) and you, (“Controller”) and any other agreements entered into between the parties (the “Agreement”).

To the extent this Addendum is not consistent with any terms of the Agreement the terms of this Addendum shall prevail. Other than as indicated herein, capitalized terms and definitions contained herein shall have the same meaning as specified in the Agreement.

BACKGROUND

A) the Data Protection Act 2018 (“DPA 2018”) in accordance with the General Data Protection Regulation (EU) 2016/679 will apply hereafter (“GDPR”) as being sufficient for controlling, processing or protecting data.

(B) In order to comply with legal and regulatory obligations, the update the terms of the Agreement to comply with the GDPR on the terms as set out in this Addendum. Therefore, the parties, intending to be legally bound, and in consideration of the needs for both parties to comply with their respective obligations under the GDPR, agree that any data controller, processing and protection provisions (and/or any other provisions in the Agreement relating to the DPA 2018 shall, as at the Effective Date, the following clause are incorporated into the Agreement):

1 DATA PROCESSING

1.1 For the purposes of this Agreement the following defined terms shall have the following meanings: “Data Protection Law” shall mean (a) Data Protection Act 2018; and/or (b) the General Data Protection Regulation (EU) 2016/679 be read in conjunction with and subject to any applicable UK national legislation that provides for specifications or restrictions;

1.2 Each party shall comply at all times with Data Protection Law and shall not perform its obligations under this Agreement in such a way as to cause the other to breach any of its applicable obligations under Data Protection Law.

1.3 In the context of this Agreement, Easyspace will act as “processor” to the Controller who may act as either “processor” or “controller” with respect to the personal data. Notwithstanding the foregoing, the parties acknowledge that:

1.3.1 where Easyspace only provides colocation services under the Agreement Easyspace will not be a Processor; and

1.3.2 where personal data is not accessible to Easyspace it shall not be a Processor, and therefore, in either case, the obligations of clause 1.7 shall not apply to Easyspace.

1.4 The Controller represents and warrants to Easyspace that with respect to any personal data processed pursuant to this Agreement:

1.4.1 all personal data is necessary for the purpose for which it is processed, accurate and up-to-date (and Controller shall at all times comply with Easyspace’s standard acceptable use policy);

1.4.2 taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, the Controller has implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk to the personal data;

1.4.3 the Controller has obtained all the necessary consents from data subjects to process the personal data and to outsource the processing of any personal data to Easyspace and the Controller covenants that it shall notify Easyspace in writing if there are any material changes to these consents or to the personal data that Easyspace processes under this Agreement; and

1.4.4 it is not aware of any circumstances likely to, and will not instruct Easyspace to process the personal data in a manner that is likely to, give rise to a breach of the Data Protection Law (or any other applicable data protection or privacy laws).

1.5 The Controller acknowledges and agrees that pursuant to its obligation under Article 28(1) of the GDPR to only appoint processors providing sufficient guarantees to implement appropriate technical and organisational measures to meet the requirements of the GDPR, it has assessed Easyspace’s applicable technical and organisational measures and considers them to be sufficient, taking into account the nature, scope, context and purpose of the processing undertaken pursuant to the Agreement.

1.6 Controller acknowledges and agrees that it is responsible for ensuring the compliance of any of its businesses, affiliates or subsidiaries located in a territory outside the EEA with Data Protection Law in relation to transfers of personal data from Easyspace to Controller.

1.7 Where Easyspace processes personal data on behalf of Controller, with respect to such processing, Easyspace shall:

1.7.1 process the personal data only in accordance with the Agreement (as amended by this Addendum) and the documented instructions of the Controller given from time to time. The Controller acknowledges that Easyspace is under no duty to investigate the completeness, accuracy or sufficiency of such instructions and any additional instructions outside the scope of this Agreement (as amended by this Addendum) require prior written approval between Easyspace and Controller (including agreement on any fees payable by Controller to Easyspace for carrying out such instructions);

1.7.2 only permit the personal data to be processed by persons who are bound by enforceable obligations of confidentiality and take steps to ensure such persons only act on Easyspace’s instructions in relation to the processing;

1.7.3 protect the personal data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure. These measures shall be appropriate to the harm and risk which might result from any unauthorised or unlawful processing, accidental loss, destruction or damage to the personal data and having regard to the nature of the personal data which is to be protected (and the Controller shall notify Easyspace immediately if the nature of such personal data changes in a material way);

1.7.4 remain entitled to appoint third party sub-processors. Where Easyspace appoints a third party sub-processor, it shall, with respect to data protection obligations:

(a) ensure that the third party is subject to, and contractually bound by, at least the same obligations as Easyspace; and

(b) remain fully liable to Controller for all acts and omissions of the third party, and all sub-processors engaged by Easyspace as at the effective date of this Addendum shall be deemed authorized;

1.7.5 in addition to the sub-processors engaged pursuant to paragraph 1.7.4 (above), be entitled to engage additional or replacement sub-processors, subject to:

(a) the provisions of paragraph 1.7.4(a) and 1.7.4(b) being applied; and

(b) Easyspace notifying the Controller of the additional or replacement sub-processor,and where Controller objects to the additional or replacement sub-processor, the parties shall discuss the objection in good faith;

1.7.6 notify Controller without undue delay after becoming aware that it has suffered a personal data breach;

1.7.7 at Controller’s cost and not more than once in any 12 month period permit Controller (subject to reasonable and appropriate confidentiality undertakings), to inspect and audit (during business hours and on reasonable notice) Easyspace’s data processing activities to enable Controller to verify and/or procure that Easyspace is complying with its obligations under clause 1.2. Controller shall ensure that its adheres to any applicable Easyspace site and security policies in the performance of such audit or inspection;

1.7.8 on Controller’s reasonable request and at Controller’s cost, assist Controller to respond to requests from data subjects who are exercising their rights under the Data Protection Law (insofar as it is reasonable for Easyspace to do so);

1.7.9 save where such countries have been deemed by the European Commission to be providing an adequate level of protection pursuant to the relevant provisions of Data Protection Law, not process personal data outside the EEA without the prior written consent of Controller and, where Controller consents to such transfer, to comply with any reasonable instructions notified to Easyspace by it. Notwithstanding the foregoing, Easyspace is expressly permitted to and instructed by Controller that it may transfer personal data to any Easyspace subsidiary and any Easyspace subcontractor, subject to first ensuring that adequate protections are in place to protect the personal data consistent with the requirements of Data Protection Law;

1.7.10 on Controller’s reasonable request and at Controller’s cost, assist (insofar as it is reasonable to do so, taking into account the nature of the information available to the Easyspace and any restrictions on disclosing the information, such as confidentiality) Controller to comply with the Controller’s obligations pursuant to Articles 32-36 of the GDPR (or such corresponding provisions of the Data Protection Law), comprising (if applicable): (a) notifying a supervisory authority that Controller has suffered a personal data breach; (b) communicating a personal data breach to an affected individual; (c) carrying out an impact assessment; and (d) where required under an impact assessment, engaging in prior consultation with a supervisory authority; and

1.7.11 unless applicable law requires otherwise, upon termination of the Agreement delete or return all personal data provided by Controller to Easyspace (except to the extent this is not reasonably technically possible or prohibited by law).

2 INDEMNITY

2.1 Controller shall indemnify and hold harmless on demand Easyspace for any loss, damage, liabilities, penalties, expenses or fines incurred (whether foreseeable or unforeseeable or direct or indirect) (“Losses”) as a result of:

2.1.1 the Controller breaching its obligations under clause 1 (Data Processing);

2.1.2 any unsuccessful claim by a data subject when such claim holds both Controller and Easyspace as jointly and severally liable under the Data Protection Laws.

2.2 Where under Data Protection Law (including without limitation Article 82 of the GDPR) Easyspace and Controller incur joint and several liability (as Controller and Processor with any other person) and, as such, Easyspace incurs Losses (other than for damage caused by processing where it has not complied with obligations under Data Protection Law specifically directed to Processors or where it has acted outside or contrary to Controller’s lawful instructions under the Agreement), Controller shall indemnify Easyspace on demand against all such Losses, save for such liability as corresponds directly to Easyspace’s part of the responsibility for the damage caused by Easyspace’s breach of the obligations of Data Protection Law or under this Agreement.

3 LIMITATION OF LIABILITY

3.1 Neither party excludes or limits liability to the other party for any matter for which it would be unlawful for the parties to exclude liability.

3.2 Subject to Clause 3.1, with respect to any claim relating to a breach of Data Protection Law or a breach of this Addendum, Easyspace shall not in any circumstances be liable to the Controller whether in contract, tort (including for negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, for:

3.2.1 any loss (whether direct or indirect) of profits, business, business opportunities, revenue, turnover, reputation or goodwill; and

3.2.2 any loss or corruption (whether direct or indirect) of personal data or information;

3.3 Subject to Clause 3.1, Easyspace’ total aggregate liability to the Controller in contract, tort (including negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, arising in connection with a breach of Data Protection Laws or a breach of this Addendum or any collateral contract shall in all circumstances be limited to the greater of:

3.3.1 the Charges paid or payable by Controller to Easyspace under the relevant Agreement in the Initial Term; or

3.3.2 the total Charges paid or payable by the Controller to Easyspace under the relevant Agreement in the contract year concerned.

4 GOVERNING LAW AND JURISDICTION

This Addendum and any dispute or claim arising out of or in connection with it, or its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England. The parties agree that the courts of England will have exclusive jurisdiction to settle any dispute (whether contractual or non-contractual) arising from or in connection with the Addendum.