Festive Period Opening Hours 2021/2022

During the festive period we will be offering full coverage for ticket & chat support.

Full details of our technical support cover is listed below. Customers with 24x7 contracts can call support on their dedicated number. All customers can raise tickets via their control panel at any point and out of of hours team will get back to you promptly.

Date Technical Support Customer Care
Sales & Renewals
Friday 24th December Ticket 24hrs cover. Telephone support (9am - 1:30pm) Telephone and Live chat (9am - 1:30pm)
Saturday 25th December Ticket 24hrs cover CLOSED (Happy Christmas)
Sunday 26th December Ticket & Chat 24hrs cover CLOSED
Monday 27th December Ticket & Chat 24hrs cover CLOSED
Tueday 28th December Ticket & Chat 24hrs cover CLOSED
Wednesday 29th December Ticket 24hrs cover. Telephone support (9am - 5.30pm) Telephone and Live chat (9am - 5.30pm)
Thursday 30th December Ticket 24hrs cover. Telephone support (9am - 5.30pm) Telephone and Live chat (9am - 5.30pm)
Friday 31st December Ticket 24hrs cover. Telephone support (9am - 3:00pm) Telephone and Live chat (9am - 3:00pm)
Saturday 1st January 2022 Ticket 24hrs cover CLOSED (Happy New Year!)
Sunday 2nd January 2022 Ticket & Chat 24hrs cover CLOSED
Monday 3rd January 2022 Ticket & Chat 24hrs cover CLOSED
Tuesday 4th January 2022 Ticket 24hrs cover. Telephone support (9am - 5.30pm) Telephone and Live chat (9am - 5.30pm)
Wednesday 5th January 2022 Ticket 24hrs cover. Telephone support (9am - 5.30pm) Telephone and Live chat (9am - 5.30pm)

Our 4 Step Support Process

We aim to provide the best possible support to our customers. This page aims to point you in the right direction to help us get your issue resolved in the fastest possible time. If you would prefer to ask us a question or speak to one of our UK based specialists, we have provided the relevant details below. To start, please follow our 4-step process below...


Step 1 – Are there any current issues?

Are there any Current Issues

While we aim to have all systems operational 24 hours a, day seven days a week, there can sometimes be unexpected outages or scheduled maintenance. Please view our system status pages before contacting customer support to see if there are any known issues. View Our System Status

Step 2 – Knowledgebase & Self help guides

Knowledgebase

The majority of customers find answers in our knowledgebase, without the need for a phone call. Visit our self-help guides for things like Email setup guides, FTP instructions and domain name validation.

Self Help Guides

Step-3 – Ask us a question

Online Questions

Our UK based support team are available to answer your queries via the helpdesk 24 hours a day, seven days a week.

Click the link below, login to your control panel, select Support and ask us a question. We will get back to your query as soon as possible. Ask a Question

Step 4 – Call us

Contact us by Phone

You can contact us by phone during business hours (Monday – Friday 09:00 until 17:30).

Our UK based support team will be happy to help. Please have your customer number ready it helps to speed up your query.

Call 0345 625 1000