Festive Period Opening Hours 2025/2026
During the festive period we will be offering full coverage for ticket & chat support.
Full details of our technical support cover is listed below. Customers with 24x7 contracts can call support on their dedicated number. All customers can raise tickets via their control panel at any point and out of of hours team will get back to you promptly.
Christmas Change Freeze| Date | Technical Support | Customer Care Sales & Renewals |
|---|---|---|
| Monday 22nd December 2025 | Ticket 24hrs cover, Telephone support (9am - 5.30pm) | Telephone and Live chat (9am - 5.30pm) |
| Tuesday 23rd December 2025 | Ticket 24hrs cover, Telephone support (9am - 5.30pm) | Telephone and Live chat (9am - 5.30pm) |
| Wednesday 24th December 2025 (Christmas Eve) | Ticket & Chats 24hrs cover, Telephone support (9am - 1pm) | Telephone and Live chat (9am - 1pm) |
| Thursday 25th December 2025 (Christmas Day) | Ticket & Chat 24hrs cover | CLOSED (Happy Christmas) |
| Friday 26th December 2025 (Boxing Day) | Ticket & Chat 24hrs cover | CLOSED |
| Saturday 27th December 2025 | Ticket & Chat 24hrs cover | CLOSED |
| Sunday 28th December 2025 | Ticket & Chat 24hrs cover | CLOSED |
| Monday 29th December 2025 | Ticket 24hrs cover, Telephone support (9am - 5.30pm) | Telephone and Live chat (9am - 5.30pm) |
| Tuesday 30th December 2025 | Ticket 24hrs cover, Telephone support (9am - 5.30pm) | Telephone and Live chat (9am - 5.30pm) |
| Wednesday 31st December 2025 (New Years Eve) | Ticket & Chats 24hrs cover, Telephone support (9am - 1pm) | Telephone and Live chat (9am - 1pm) |
| Thursday 1st January 2026 (New Years Day) | Ticket & Chat 24hrs cover | CLOSED |
| Friday 2nd January 2026 | Ticket 24hrs cover, Telephone support (9am - 5.00pm) | Telephone and Live chat (9am - 5.00pm) |
