We aim to provide the best possible support to our customers. This page aims to point you in the right direction to help us get your issue resolved in the fastest possible time. If you would prefer to ask us a question or speak to one of our UK based specialists, we have provided the relevant details below. To start, please follow our 4-step process below...
While we aim to have all systems operational 24 hours a, day seven days a week, there can sometimes be unexpected outages or scheduled maintenance. Before contacting customer support, please view our system status pages for information on unscheduled outages or view our Maintenance pages for information on scheduled works.
The majority of customers find answers in our knowledgebase, without the need for a phone call.
Email setup guides, FTP instructions and domain name validation.
Our UK based support team are available to answer your queries via the helpdesk 24 hours a day, seven days a week.
Click the link below, login to your control panel, select Support and ask us a question. We will get back to your query as soon as possible.
You can contact us by phone during business hours (Monday – Thursday 09:00 until 17:30, Friday 09:00 - 17:00).
Our UK based support team will be happy to help. Please have your customer number ready it helps to speed up your query.