Our 4 Step Support Process

We aim to provide the best possible support to our customers. This page aims to point you in the right direction to help us get your issue resolved in the fastest possible time. If you would prefer to ask us a question or speak to one of our UK based specialists, we have provided the relevant details below. To start, please follow our 4-step process below...

Step 1 – Are there any current issues?

Are there any Current Issues

While we aim to have all systems operational 24 hours a, day seven days a week, there can sometimes be unexpected outages or scheduled maintenance.

Please view our system status pages before contacting customer support to see if there are any known issues.

View Our System Status

Step 2 – Knowledgebase & Self-help guides


The majority of customers find answers in our knowledgebase, without the need for a phone call.

Email setup guides, FTP instructions and domain name validation.

Self Help Guides

Step-3 – Ask us a question

Online Questions

Our UK based support team are available to answer your queries via the helpdesk 24 hours a day, seven days a week.

Click the link below, login to your control panel, select Support and ask us a question. We will get back to your query as soon as possible.

Ask a Question

Step 4 – Call us

Contact us by Phone

You can contact us by phone during business hours (Monday – Friday 09:00 until 17:30).

Our UK based support team will be happy to help. Please have your customer number ready it helps to speed up your query.

Contact us now