What makes Virtual Servers different?
Virtual Servers (VPS) are virtually dedicated. This means that while the user experiences a similar service to fully dedicated servers, they are actually sharing server space with a small number of other customers.
However by utilising state of the art server partitioning software, your virtual private server runs entirely independently of all other accounts sharing space and resources on the server. We have full control over the servers we run for you meaning we can guarantee you your fair share of server resources, from disk space to memory usage.
Each user account on the virtual server is given the same control over their part of the server, acting as though it is the only account on the server. This setup also allows for consistent, high performance, even in the event of usage peaks on the main server. All users are invisible to each other and totally secure.
This consistent high performance and flexibility makes Virtual Servers an ideal hosting solution for businesses and individuals who often have high levels of traffic on their sites, or for whom shared hosting has become too restrictive. Virtual servers set you free at a fraction of the cost of a fully dedicated server.
Frequently asked Questions
- What can I install on my virtual server?
- Can I install SSL?
- Are there any restrictions on the content I can keep on my Virtual server?
- How do I control my server?
- What version of Plesk is running on my virtual server?
- What support do I get with my virtual server? Link to SLA and support?
- What if I need more “expert hand” support?
What can I install on my virtual server?
As long as you do not violate the restrictions, terms or conditions of you license agreement and contract with Easyspace, you are free to install anything you want onto your Virtual server.
Can I install SSL?
Yes. However, you must first generate and submit a certificate signing request (CSR) to your Certification Authority (CA). Alternatively, contact our sales team to arrange a certificate from Easyspace. Our Certificates are only £35.99pa .
Are there any restrictions on the content I can keep on my Virtual server?
As long as you do not violate the restrictions, terms or conditions of you license agreement and contract with Easyspace, you are free to upload any type of content you Easyspace virtual server.
How do I control my virtual server?
Your Virtual server can be controlled one of three ways: Directly using your Root access, via the Virtuozzo Power Panel or the Plesk Web Hosting Control Panel.
What version of Plesk is running on my virtual server?
Plesk 8.4 is included with every Virtual Server.
What support do I get with my virtual server?
All Virtual Servers customers get standard business hours support via our ticketing system, the telephone or our web based LiveChat system!
If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.
Examples of supported technical problems:
- Your server becomes unreachable due to a network failure within our facility.
- Your server becomes unreachable due to a hardware failure within our facility.
- The hosting service setup process failed to complete successfully.
- A root user password change request failed to resolve successfully.
Unavailable Support
We will not undertake any tasks that involve creating graphics, images, or text content.
What if I need more “expert hand” support?
Certain types of technical support are not included with your account and will incur a fee under our Support Plus service. See below
Fee-based technical support services would include:
- Performing custom programming.
- Installing or fixing scripts you've written.
- Installing or fixing third-party software.
- Software setup or configuration.
- System administration.
Specific examples:
- You wish us to install a third-party script on your dedicated/virtual server.
- You wish us to fix your script, which failed because of a programming or syntax error.
- You request that we repair an application that you may have mistakenly mis-configured.
Our support staff will let you know if a fee will be required, and, if applicable, provide you with a quote.
