Virtual Server FAQ's

Easyspace offers 3 powerful VPS packages with FREE setup, unlimited bandwidth and LOW prices

What makes Virtual Servers different?

Virtual Servers (VPS) are powerful, reliable and most importantly scalable. They give you complete control over your servers configuration, meaning you can fine tune everything to suit your website, email or application without risk of anyone elses changes causing you problems.

Need a specific version of PHP? No problem. Need some extra memory for a mission critical application? Easy. Need to rip it all out and start over? Simple.

How do we do this? We take one incredibly well powered server, and slice it into smaller individual servers. You then reap the rewards of having access to a completely power and network redundant machine, without paying the huge price tag. Each VPS is set limits, so there's no chance of other people ruining your day.

Each user account on the virtual server is given the same control over their part of the server, acting as though it is the only account on the server. This setup also allows for consistent, high performance, even in the event of usage peaks on the main server. All users are invisible to each other and totally secure.

This consistent high performance and flexibility makes Virtual Servers an ideal hosting solution for businesses and individuals who often have high levels of traffic on their sites, or for whom shared hosting has become too restrictive. Virtual servers set you free at a fraction of the cost of a fully dedicated server.

What can I install on my virtual server?

As long as you do not violate the restrictions, terms or conditions of you license agreement and contract with Easyspace, you are free to install anything you want onto your Virtual server.

Can I install SSL?

Yes. However, you must first generate and submit a certificate signing request (CSR) to your Certification Authority (CA). Alternatively, contact our sales team to arrange a certificate from Easyspace. Our Certificates are only £35.99pa.

Are there any restrictions on the content I can keep on my Virtual server?

As long as you do not violate the restrictions, terms or conditions of you license agreement and contract with Easyspace, you are free to upload any type of content you Easyspace virtual server.

How do I control my virtual server?

Your Virtual server can be controlled one of three ways: Directly using your Root access, via the Virtuozzo Power Panel or the Plesk Web Hosting Control Panel.

What version of Plesk is running on my virtual server?

The Latest Version of Plesk is included with every Virtual Server.

What support do I get with my virtual server?

All Virtual Servers customers get standard business hours support via our ticketing system and telephone! If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.

Examples of supported technical problems:

• Your server becomes unreachable due to a network failure within our facility.
• Your server becomes unreachable due to a hardware failure within our facility.
• The hosting service setup process failed to complete successfully.
• A root user password change request failed to resolve successfully.

What if I need more "expert" support?

Certain types of technical support are not included with your account and will incur a fee under our Support Plus service. See below Fee-based technical support services would include:

• Performing custom programming.
• Installing or fixing scripts you've written.
• Installing or fixing third-party software.
• Software setup or configuration.
• System administration.

Specific examples:

• You wish us to install a third-party script on your dedicated/virtual server.
• You wish us to fix your script, which failed because of a programming or syntax error.
• You request that we repair an application that you may have mistakenly mis-configured.

Our support staff will let you know if a fee will be required, and, if applicable, provide you with a quote.

What's the minimum contract?

If you pay monthly, there is a minimum 3 month contract, a thirty day notice period applies.