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Service Level Agreement

Our dedicated server SLA explained easily

At Easyspace we like to try and keep things easy! That’s why we have prepared the table below which explains what promises and support levels you can expect from us.

If you are interested in chatting more about our support levels please call 0370 755 5088 or click here to get a call back

Service Level Plans Budget Server SLA Servers Standard Server SLA Advanced
SLA
Price Free Free POA
Network Uptime 100% 100% 100%
Power Uptime 100% 100% 100%
Business hrs Tel Support 1 1 1
24x7x365 Telephone Support 1 1 1
24 hr Ticketing System 1 1 1
Guaranteed response time - Under 2hrs Under 1hr
Hardware Monitoring - Reactive Proactive
Hardware Replacement 1 1 1
Disk Replacement response time 24 hours 1hr 30mins
Chassis response time 24 hours 4hrs 2hrs


Dedicated Packages
Dedicated Related

Testimonials
  • "I returned to Easyspace yesterday and my site was up and running within 12 hours or so. Thanks very much for an easy, proficient and pleasant experience to renew my former site and at such a competitive price. Previously I have recommended Easyspace and I will have even greater pleasure in promoting your excellent service."
  • "Just wanted to say I am in the middle of transferring a domain to Easyspace and I was blown away by how kind and helpful your support is"
  • "Every time I need to phone the Support Line, which, incidentally, is very seldom, it re-confirms why we use Easyspace"
  • "It was an absolute pleasure dealing with Easyspace. They went above and beyond the call of duty. They also did a brilliant job with the website design and I'm over the moon with the whole project. "

 
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